Using the Outlook Hotmail Connector

PLEASE NOTE: This article was updated on 7/12/2013 (original publish date is 11/11/2010)

Windows Phones do not sync contacts and appointments directly to a local computer via any kind of USB connection or via ActiveSync or Windows Mobile Device Center. Instead Windows Phones sync directly to data that is stored in the cloud, that is, it syncs to web-based services, such as Outlook.com (formerly known as Windows Live), Google, or Exchange Server accounts. 

When I got my first windows phone I also planned to continue using and syncing some of my older Windows Mobile devices to Outlook on my computer. So in anticipation of my first Windows Phone, I spent some time exploring the Outlook Hotmail Connector as a way to manage my contacts and appointments on my local computer while also providing a way to make the data available for my new Windows Phone.

This article is the product of my explorations. In this article you'll find all the information you need to get the Outlook Hotmail Connector running on your computer. Then you'll be able to sync your Windows Phone to your Microsoft account, and you'll still be able to enjoy the full functionality of the Outlook desktop software (and sync your older Windows Mobile devices to your computer).

Set up the Outlook Hotmail Connector

If you use Outlook 2003, 2007, or 2010, you'll need to install the Outlook Hotmail Connector to your computer.  The Outlook Hotmail Connector is an Add-in to Outlook that allows you to sync between the Outlook desktop software and a Microsoft account (i.e., hotmail, windows live, outlook.com accounts).  If you use Outlook 2013, you won't need to use the Outlook Hotmail Connector since Outlook 2013 incorporates this functionality into it.

First, download the Outlook Hotmail Connector and install it to your computer

After you've installed the Outlook Hotmail Connector to your computer, you'll be able to create the syncing relationship between Outlook and your Microsoft account.

Configure Outlook 2003

When you open up Outlook 2003, you'll see a "Microsoft Outlook Hotmail Connector" box with the question "Would you like to add a Hotmail Account?"  Select the Yes button.

Input your name, Microsoft account email address, and password in the spaces provided

 Outlook Connector 1

Click the OK button, then exit Outlook and restart Outlook.  When you restart Outlook, you should see your windows live folder in the Mail Folders panel. You will also find an Outlook Connector menu item has been added to the top navigational menu.  Give Outlook a few minutes to create and sync the Windows Live folder structure on the computer.

Configure Outlook 2007 or 2010

Open up Outlook 2007 or 2010 and click File > +Add Account

OHC2010

Input your name, Microsoft account email address, and password in the spaces provided

OHC2010autoaccountsetup

Click the Next button. Outlook will configure and test the account settings.

OHC2010configuring

OHC2010congratulations

Click the Finish button and then give Outlook a few minutes to create and sync the Windows Live folder structure to the computer.

 

Copy Contact & Calendar data to the Windows Live folders

The Outlook Hotmail Connector only syncs the data that is stored in the Contacts and Calendar folders within the Windows Live folder in Outlook...The Connector does not sync any data that is stored in the Personal folder. If you've been using Outlook for a while all your contacts and appointments are currently stored in folders within your Personal folder. To sync this data to your Microsoft account, you'll need to copy or move this data from your Personal folders to the newly created Windows Live folders. Afterwards you need to STOP adding new data or modifying the data in your Personal folders if you want these additions and edits to be synced to your Microsoft account.

Copy Contacts from the Local Contact folder to the Windows Live Contacts folder
  • Open up the Contacts Folder in Outlook's Personal Folders
  • Display the "Phone List" view
  • Select Edit > Select All (Ctrl+A)
  • Select Edit > Copy (Ctrl+C)
  • Select the Windows Live Contacts folder
  • Select Edit > Paste (Ctrl+V)
Copy Calendar from the Local Calendar folder to the Windows Live Calendar folder
  • Open up the Calendar Folder in Outlook's Personal Folders
  • Display the "All Appointments" view
  • Select Edit > Select All (Ctrl+A)
  • Select Edit > Copy (Ctrl+C)
  • Select the Windows Live Calendar folder
  • Select Edit > Paste (Ctrl+V)

Now you'll need to change a few Outlook account settings to make the transition as transparent as possible.

 

Change Outlook Account Settings

Open up Outlook on your computer:

  • Outlook 2003: select Tools > Account Settings
  • Outlook 2007 & 2010: select File > Account Settings > Account Settings

E-mail: If you're like me and use Outlook to manage several different POP/SMTP email accounts on your local computer, you'll want to check the E-mail tab to make sure your primary email account, which is not your windows live account, is set as your default account - otherwise all your email will be sent from your windows live account

Email Account Settings2

Data Files: The default data file is used to populate the data that is displayed in Outlook's To-Do Bar. You'll want to change the default data file from your Personal Folders to the Microsoft account you just created since that's where all your up-to-date data will be stored.

Select the Data Files tab > highlight your Windows Live ID account and set it as Default.

Email Account Settings1

Address Books:  Because you won't be using the Personal Folder to store contact information you'll select the Address Books tab and removed the personal folders from the list of Address Books

Email Account Settings3 

Now you can continue using Outlook to manage your contacts and appointments, continue syncing your older Windows Mobile devices to your computer, and sync your new Windows Phone to your Microsoft account.  Any changes you make to Outlook or to your Microsoft account will be synced.  Your contacts and appointments on your computer, your mobile devices and your Microsoft account will always be in sync with each other and up-to-date.

NOTE: Before you sync an older Windows Mobile device to your computer, you'll need to delete its earlier ActiveSync or WMDC partnership and set up a new partnership.

NOTE: If you are still syncing email to Outlook's Personal Folder, you'll need to leave your Personal Folders open.  Within this folder are folders for Calendar, Contacts, etc.  Since you won't be using the Calendar or Contacts folder, you can delete the information that is stored in these folders, but you won't be able to delete them.

Change your view:  You'll probably want to change the start up view of Outlook so the Windows Live folder is prominent. In Outlook 2007 and 2010, select File > Options > Advanced

Outlook advanced settingst

Syncing New Information & Edits

All new and edited data that is associated with your Microsoft account (email, contacts and appointments) is synced between Outlook and your Microsoft account whenever you send or retrieve email from within the Outlook desktop software.  You can set up a Send/Receive schedule for the Microsoft account you just created

  • Outlook 2003: Select Tools > Send/Receive > Send Receive Settings > Define Send/Receive Groups
  • Outlook 2007 & 2010: Select Send/Receive > Send/Receive Groups > Define Send/Receive Groups

Outlook SendReceive Groups

You'll follow the prompts to eventually select your Microsoft account and set up your desired syncing options. 

Outlook SendReceive Settings

You'll notice that you can set your Send/Receive Groups to sync manually whenever you press the F9 button or automatically in time intervals you set. You can also perform an automatic send/receive whenever you exit the Outlook software.

 

What About Tasks?

When you install Outlook Connector, you'll see a new Tasks folder called "Tasks (This computer only)."  Unfortunately, this is just another local folder.  Even though this tasks folder is considered part of the windows live set of folders it does not get synced to Windows Live. 

If you plan to continue syncing to an older windows mobile device, you'll want to copy your tasks from the Tasks in Personal Folders to the Tasks (this computer only) folder.

I rely on tasks to keep me organized and so I had to figure out a way to workaround this huge deficiency. But I've settled on a workable solution, so stay tuned to the blog.  I'll be publishing another article about how to manage tasks on a Windows Phone that you might find useful.

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Comments

  • November 12, 2010 Kaj wrote:
    Thank you Julie!
    Why does MS not implement the Outlook sync in WF7? Even the iphone will sync with Outlook. Do you think there will be an update? and for encryption also?
    //Kaj
    Reply to this
    1. November 12, 2010 ProfJulie wrote:
      I really don't know why MS decided not to implement Outlook sync in WP7.  MS hasn't said anything to me to indicate they plan to add Outlook syncing to WP7, but I have heard an unsubstantiated rumor (from a fairly reliable person who does not work for MS) that there are plans to do it.  Only time will tell the tale....

      It was a hassle moving everything to Windows Live, but now that it is there, syncing is automatic and something I never have to think about, so I'm not sure I would even go back to syncing to a desktop computer again.
      Reply to this
      1. November 27, 2010 Kaj wrote:
        I think MS is doing a big mistake. They make this new OS, which we have been waiting for a long time, useless for corporate use and seems to forget quite many old customers while trying to get new ones, consumers who are now far ahead into Android and iPhones. It is sad in a way.
        Reply to this
  • November 12, 2010 mike wrote:
    Since I decided to connect my Live account to Facebook so I can read friendscomments on my Windows Live home page so when I look at my Live contact list it also contains every person or group that I follow on Facebook whether there is an email address or phone number available or not. I can always delete the Facebook link and then sync Live to a WP7 phone to get the real contacts that I want but if I add the FB link back in I don't know if the Facebook contacts will get added to the phone anyway if I sync again.

    If MS Live wants people to connect with Facebook maybe they ought to provide a way to separate their Live contacts easily (I want these on WP7 and I don't want these on WP7) and be able to keep them separate.
    Reply to this
    1. November 12, 2010 ProfJulie wrote:
      It's all or nothing at this time.  If you set up your windows phone to sync to Facebook, all the Facebook contacts will be synced over to your phone.  I know that request have been made to allow users to filter the contacts that get syncd to a phone, so we'll have to see what features get added to windows phone in future releases.

      If you have lots of Facebook contacts for people you don't really want on your phone, I can see how this would be a problem.  For those FB contacts that are actually friends and co-workers, you may already have their contact information on your phone, so you'll have some duplication that you can correct by linking the duplicate contacts together.
      Reply to this
      1. November 12, 2010 ProfJulie wrote:
        Actually, I told you wrong. There is an option in the facebook settings that you can choose to "only add Facebook information to existing contacts." You can find the setting by going to Settings> applications > people > scroll down the screen a little to find the option.
        Reply to this
  • November 12, 2010 Kaj wrote:
    Ok, there will probably be apps for everything in time...
    It great that, as far as I understand,it will not be possible for phone manufacturers to put their own homecooked software on top of WF7. I have bad experience with a WM6.5 phone with buggy software.
    Reply to this
  • November 12, 2010 skc wrote:
    How secure is it to put all your friends and families' phone numbers, addresses, birthdays, etc. all on someone else's server on the internet? Isn't all that personal information susceptible to hackers?
    Reply to this
    1. November 13, 2010 mike wrote:
      I agree with you but if you remember that your internet provider (Roadrunner, etc.), your employer and using wi-fi (home or away) all have access to your PC's information and are all susceptible to hackers I'm not sure the cloud is much worse.
      Reply to this
  • November 12, 2010 Daud wrote:
    Julie, I just created a Outlook Connector in my Outlook 2007. I tried to copy the contacts from Outlook but my Live folder in Outllook does not have Contacts or Calendar folder, it just has email folder. What do I need to do? I am trying to set-up auto sync of my calendar and contacts with my Windows Phone. Thx
    Reply to this
    1. November 12, 2010 ProfJulie wrote:
      How much time have you given Outlook & Outlook Connector to populate the folders into Outlook?  You could also try pressing your F9 button to help it along.

      If you select the windows live folder, do you see on the bottom of your screen (in the Outlook status bar) a button with the name of your windows live account and "Server status" next to it?  If so, click the down arrow to the right of "Server status" and see what it tells you there.
      Reply to this
      1. November 12, 2010 Daud wrote:
        Julie, Thank you for the quick response. It has been over 2 hours since I created the Windows Live account. Initially by error, I created 2 Windows Live accounts. I thought that was causing the problem but then I deleted 1 account (they both had identical names).

        The Server status is showing Calendar, Contacts and Email connected. The details show all 3 were refreshed about 15 minutes ago.

        Please advise. Thanks a million
        Reply to this
  • November 13, 2010 Antoinette wrote:
    read your blog & thought I should start afresh. So I deleted my HM accounts from Outlook 2010 & uninstalled Connector. I then downloaded Connector 32bit & installed it via the setup Wizard. Opened up Outlook, but your MS Outlook Hotmail Connector box didn't open, so please where is it?
    Reply to this
  • November 13, 2010 Antoinette wrote:
    read your blog & thought I should start afresh. So I deleted my HM accounts from Outlook 2010 & uninstalled Connector. I then downloaded Connector 32bit & installed it via the setup Wizard. Opened up Outlook, but your MS Outlook Hotmail Connector box didn't open, so please where is it?
    Reply to this
  • November 14, 2010 Kaj wrote:
    I used a WF7 phone for a week but decided not to keep it and the main reasons were the lack of Outlook sync but then I could not sync to a corporate server either because there was no support for the encryption. I hope WS will make updates but untill they make it better I use another OS.
    Reply to this
  • November 14, 2010 sjpena54 wrote:
    Hi Prof Julie - Please advise people that when trying to move Contacts to Live, there is a limit of 1,500 contacts. I'm not sure how to work around this limitation.
    Reply to this
    1. November 14, 2010 ProfJulie wrote:
      I haven't bumped up against the Windows Live limit, but I'll see if I can figure something out to help you with this issue.

      I wonder if you could set up two windows live accounts for yourself that you could sync to your phone.  That way you'd double the amount of contacts you could have on the phone.  I'm not sure that the Outlook Connector can accommodate two different windows live accounts.  I played around with that a few weeks ago and didn't make much progress getting it to work, but I'll look at it again and let you know.
      Reply to this
      1. November 15, 2010 sjpena54 wrote:
        Hi - I found on an MS site that the limit was 6,500 contacts but my experience was that I received an error message from Live saying I could only have up to 1,500 contacts. At that point I finally decided to use a hosted Exchange Service. Everything is now mostly syncing correctly (still weeding out some duplicates....).

        Thanks again for your help.
        Reply to this
        1. November 18, 2010 ProfJulie wrote:
          I saw the article you're referring to that talks about 6500 contacts, but the article was pretty technical and so I didn't fully understand it.

          I got some confirmation from someone I know who works with Microsoft that the limit is 1500 contacts and your experience seems to bear this out. 
          Reply to this
  • November 16, 2010 Rufus Meakin wrote:
    Hi Julie, I use the "notes" section extensively within Outlook contacts, yet it appears that Windows Live has a restriction on the number of words that can be uploaded to Windows Live from Outlook. Therefore I cannot access my contact notes like I used to on Windows Mobile. Is there any way round this?
    Reply to this
    1. November 18, 2010 ProfJulie wrote:
      How many characters are you talking about?  I'm not sure what the solution would be (if one even exists), but I'll think about it and see if I can figure anything out.
      Reply to this
      1. November 19, 2010 Rufus Meakin wrote:
        Hi Julie, say an average of 200 words in the notes pane? I think MS wants people to use OneNote but I have 1,700 Outlook contracts, many with notes in them and I don't want to lose them all....
        Reply to this
  • November 17, 2010 JohnA51 wrote:
    Great solution! I would add one item: sync only began working for me after I made the Hotmail MAPI account the email default. Maybe this is only necessary for the 64-bit Outlook 2010? Nonetheless, works great now- thank you!
    Reply to this
    1. November 18, 2010 ProfJulie wrote:
      Thanks for the tip!
      Reply to this
  • November 17, 2010 Daud wrote:
    Hi Prof Julie,

    I am looking forward to your article on how to do a task list on Windows Phone.

    Thanks,

    Daud
    Reply to this
    1. November 18, 2010 ProfJulie wrote:
      I've just posted a new article on the blog that describes one way to handle tasks on your windows phone and you can read it here.  If you decide to try out this method, please let me know how it goes.

      I'll be publishing another article on the blog about this important subject, which documents another method of handling tasks on your phone next week, so stay tuned!
      Reply to this
  • November 18, 2010 Daud wrote:
    Prof Julie,

    Thank you for the article. I will try it over the next week and let you know how it works out.

    Daud
    Reply to this
  • November 21, 2010 Tom Hauser wrote:
    Hi,

    there is a limitation oncompany's name of 40 characters and for notes of 1024 characters. Did anybody with Microsoft ever make notes? No restrictions on my iPhone.
    Reply to this
    1. November 21, 2010 ProfJulie wrote:
      I was aware of the 1024 character limitation for notes in Windows Live, but I've not kept long notes in my tasks or contacts.  Isn't there also a limit with windows mobile? (I don't really know)  I stopped using Outlook Notes a long time ago because syncing the Notes to windows mobile was problematical for me. 

      I didn't know about the 40 character limit with company names.  I'll bring that up to my contacts at Microsoft.
      Reply to this
      1. November 21, 2010 mike wrote:
        Prior to WM5 the limit was 30K and they dropped it to 5K with WM5. 1K is for briefcomments, they shouldn't call the area "notes".
        Reply to this
        1. November 22, 2010 Rufus Meakin wrote:
          This 1024 character limit is driving me mad, I can't sync any of my contacts, none of my info is accessible. Someone should get fired for the decision not to sync with Outlook on the desktop. I've had my Samsung Omnia 7 for 3 weeks and still got no work contacts or calendar on it. Bad, bad, bad, bad, bad.
          Reply to this
          1. November 22, 2010 ProfJulie wrote:
            Rufus, I've been mulling this over and trying a few things out that might help you find a workable solution.  So far the only thing I've discovered is that there is a way to print your contacts and their related notes to OneNote.  When you do this, though the notes are not editable, it's similar to printing to an Adobe file.

            But if you want to give it a try and if you use OneNote 2010, which can be synced to SkyDrive and in turn synced to your phone, all you need to do is:

            Open up Outlook, select the Contacts file > select Edit > Select All
            Then select File > Print > choose the Memo Style > then select the down arrow to the right of the Printer, and select "Send to OneNote"
            Select OK and wait - you've got a lot of contacts so it will probably take a few minutes.  You might want to try this with a few contacts to see if the end result is acceptable to you.

            If you don't want to do that, another thing you could do is to export the contacts to a CSV file, specifying just the fields that are most important to you (i.e., FName, LName, Notes).  Then you can open up the CSV file in Excel.  Do a little formatting, so you can read your notes easily, and save it as an Excel file, which you can then copy over to your phone.

            Neither of these solutions are optimal, I know, but it's the best I've been able to come up with, so I hope they help a little.
            Reply to this
            1. December 6, 2010 Rufus Meakin wrote:
              Hi Julie, thanks a lot for going to the trouble of replying like you did. My solution in the end is to subscribe to a hosted Exchange service at a cost of £5.99 per month. This solves all the problems and I'm actually quite impressed with this. However, it's still going to cost me £72 a year (that's over a hundred bucks!!!) which I shouldn't really have to spend.
              Reply to this
  • November 21, 2010 Tom Hauser wrote:
    .... and where are my categories?? Lost?
    Reply to this
    1. November 21, 2010 ProfJulie wrote:
      Windows phone 7 doesn't use categories for Contacts & Appointments.  It's a big loss, I know. I've been thinking about this some and have a few ideas which I will evaluate and document (if they are worth documenting). 

      I primarily like to keep my personal and work calendar's separate and have used categories for that, but I'd simplified my use of categories (for appointments anyway) several years ago, since I didn't really use them for much.  Categories for Contacts, however, are a big loss to me.

      When you use the Outlook Connector to sync your Contacts & Appointments from Outlook on your computer to Windows Live, the categories sync with the Appointments, you can see them if you open up an appointment to edit it (you will not be able to edit the category - it is a view only field).  You won't be able to view the category for your Contacts (if that's even synced over to Windows Live).  When I noticed that the categories weren't included in my Contacts, I spent quite a bit of time setting up categories in Windows Live and assigning categories to all my contacts in Windows Live.  So after a lot of manual effort all my Contacts have categories in Windows Live, but when I got my Windows Phone, I found out that Windows Phone does not support categories at all.

      Reply to this
      1. November 21, 2010 Tom Hauser wrote:
        Your replies are highly appreciated. Don't want to misuse yourn time but: Do you know why in heaven's name a greatcompany like Microsoft is releasing a new system like Windows Mobile 7 in such a damaging way? I'm still convinced from experience this system will be great one day but why to support current customers first and not to makecompetitors happy at first place?

        Thank you again and take care.

        Tom.
        Reply to this
        1. November 21, 2010 ProfJulie wrote:
          Microsoft is going after the average cellphone user...apparently the average users are not those of us who have used windows mobile devices for all these years. Unfortunately, this focus on the average user could alienate their base of windows mobile customers.  There is a large untapped market for mobile devices, which is considered a high growth market.  More and more traditional cell phone customers are looking at smartphones....my sister is one such example.

          My sister has been using a Motorola Razor for a long, long time.  The Razor went through the laundry recently and that was the end of that.  I recommended a windows phone to replace the Razor and she went out and got one - The Samsung Focus.  For all the years she'd had the Razor, she never used Outlook to keep track of her appointments, contacts, and tasks.  She was only concerned about getting the contacts off her SIM card.  The functionality of the Samsung is all gravy to her and she's amazed and excited about what it can do. 
          Reply to this
          1. November 22, 2010 sjpena54 wrote:
            I agree - please send this to Microsoft, AT&T, etc. so they can properly advise prospective buyers of the target audience and the limitations in these initial devices. MS should have advised people of their specific plans for this operating system - they still should.
            Reply to this
  • November 23, 2010 Kaj wrote:
    Microsoft did actually say that WF7 would be a new OS very different from WM. I just could not imagine that I could not sync with Outlook or connect to a corporate server which needs encryption.
    As you said Julie, the target customer is probably the average user and the WF7 is a nice OS, it is very easy to like it and it should make people happy. Also it is very good that manufacturers cannot put their own software on top of WF7 and that MS controles the updates.
    Personally I bought an iphone because it can do more and better than WF7. I do hope that MS will solve the corporate issues in WF7 before I even buy a Mac.
    Reply to this
  • November 24, 2010 Ryan Ashton wrote:
    Prof. Julie,
    I have been following your instructions to setup as above, but have become a little stuck as I am using Outlook 2003, which is not what your screenshots are from.
    I am up to the 'Change Outlook Account Settings', and am struggling with the locations of dialogue boxes etc within 2003 to set defaults and remove the old address book. I think I have removed it, but it still shows in the pane and is the one that Outlook goes to be default on startup. Please could you advise me with a version of instructions for 2003. Thank you so much in advance!
    Reply to this
    1. November 25, 2010 ProfJulie wrote:
      I'm not by an Outlook 2003 computer at the moment, but I'll try to get back to you later tonight.
      Reply to this
    2. November 26, 2010 ProfJulie wrote:
      I checked a friend's computer (I did not install Outlook Connector on this computer since it isn't mine).  On Outlook 2003:

      To check the default email account, select Tools > Email Accounts > View or Change existing email accounts > Next > check to make sure the proper email account is set as default

      It wasn't so straight forward for contacts, but I think this is what you'll do:

      Select Tools > Email Accounts > View or change existing directories or address books > do you see two address books there?  (personal and Windows Live address books)  If so, remove the personal address book.
      Reply to this
  • November 25, 2010 de_most wrote:
    Need help. Why does the Publish My Calendar from my office outlook not reflect the changes to my on-line calendar. The Publish My Calendar points to my online calendar, yet nothing shows up on line. I am trying to make the sync without Connector at work. Is it possible? It does work in my co-worker's PC. My on-line cal says not updated due to problems contacting the server.
    Reply to this
    1. November 25, 2010 ProfJulie wrote:
      What software/service are you using at work for your calendar?
      Reply to this
  • November 25, 2010 de_most wrote:
    follow up to my earlier email. I found out why my co-worker can access his office calendar thru Publish My Calendar. He is using an iphone, which gives users ability to synch phone cal to the webcal directly, not to hotmail. Big diff! Hotmail and WP7 only allow syncs with name_calendar, the default one. Is there a way I could put in some link so I can sync directly with the webcal given to me when I publish, and not go thru Hotmail at all?
    Reply to this
    1. November 25, 2010 ProfJulie wrote:
      Unfortunately, windows phone won't sync to a web  calendar and even if you display a web calendar in your Windows Live account you won't be able to sync to it because it will not be a primary calendar (which is all that windows phone will sync to at this time).
      Reply to this
  • November 25, 2010 Craig wrote:
    I've been reading this page with great interest since I got my HTC Mozart yesterday. I've got the contacts and calendar sync'ing with my home and work laptops (Thanks Julie) but my home laptop won't send emails now.

    I've set the default mail account to one other than the windows live account (I use lots of POP accounts in Outlook) but still my emails are sit in the outbox of the windows live account folder.

    Grrrrr... any ideas please?
    Reply to this
    1. November 25, 2010 ProfJulie wrote:
      When you send an email, you'll see the email be placed in the Windows Live Outbox, but after the email is sent you should find it in your personal Sent folder.

      You can set up a Send/Receive schedule for the Windows Live account in Outlook by selecting Tools > Send/Receive > Send Receive Settings > Define Send/Receive Groups > select your Windows Live account > set the options as desired.  I've got these options set for my Windows Live account as follows:
      • Include this group in send/receive (F9)
      • Perform an automatic send/receive when exiting

      Reply to this
  • November 25, 2010 Craig wrote:
    Thanks for the rapid reply.

    I've got the same settings as you (by default). I've double checked them as well. I'm getting all the sends and receive processes hanging now. There iscoming or going, but the mails sent in the outbox got sent when I restarted Outlook.

    This is all strange to me, as it's only since installing the outlook connector and make the advised changes that this has happened.

    All of my email accounts are POP accounts.
    Reply to this
    1. November 26, 2010 ProfJulie wrote:
      What happens to the email when you press the F9 button on your computer?  Does it get sent then?
      Reply to this
  • November 27, 2010 Craig wrote:
    Well, now it's getting strange. F9 wasn't working when I wrote thecomment but today (after a reboot) send and receive is working fine with F9 and automatic.

    To confirm my default email account is NOT the Windows Live one and my address book IS the windows live one (I only have one).

    It great that a reboot solves so many problems, at work we call it the Microsoft Tea Break

    Many thanks.
    Reply to this
  • November 27, 2010 Craig wrote:
    I have been using window mobile 7 for nearly a week now. Not to bad now I have sync'ing contacts and calendar working, but today I have found out you can't use your own ringtones, only the ones on the phone! This is utter rubbish. Strange that the iPhone just works. Windows mobile 7 is one step forward and one step back.
    Reply to this
    1. November 27, 2010 ProfJulie wrote:
      There are a bunch of ringtones already installed on my HTC Mozart, certainly enough to meet my needs, and I really could care less about lthis ringtone issue...I honestly don't know why it is such a big deal to people who seem to be ready to throw the baby out with the bath water.

      Anyway, I believe there'll be user defined ringtones on windows phone soon enough.  But there are many other things I'd prefer to get first, like more searching capabilities with my contacts, some searching capabilities for my calendar, better marketplace search options, more filtering options for my contacts, the ability to attach an address to a text message from my contacts, better ringtone controls, the ability to use a bluetooth keyboard with my phone, the ability to send documents to my computer or other mobile devices via bluetooth, the ability to transfer files from my phone to my computer, access to a rudimentary file system, and the list goes on and on, with user defined ringtones being at the very bottom of the list.
      Reply to this
  • November 27, 2010 Craig wrote:
    Your list of required features is very good and I whole heartedly agree.

    The ringtone thing annoys me because I've had smartphones for many years and I've always had the same (loud) ringtone and I recognise it as mine and I hear it.

    Windows mobile 6 had the feature so removing it is bizarre, plus I can't hear (very well) or recognise my phone ring now!

    Perhaps I should have done the usual thing of waiting for SP1 before going for a new OS!
    Reply to this
  • November 28, 2010 hAl wrote:
    Could you write an article or followup on this article using the new Live features of using your own ISP email address in a Live mail account to migrate an ISP mail account to windows Phone 7 ?
    Reply to this
    1. December 3, 2010 ProfJulie wrote:
      Sure thing!  I'll see about getting an article published sometime over the weekend.
      Reply to this
  • November 30, 2010 Arthur Goan wrote:
    I have read this post with great interest and yes it seems MS are more interested in new customers who do not sync with their PCs. This is all well and good but MS needs to remember that there are a lot of people (like me also) out there that needs to be able to cable sync with outlook. This is vitally important and I will not buy a WP7 until I have this functionality. All of the ways here (including connector) are "make do's" and it is evident that it has not been an initial priority of theirs.The fact that no photos can be synced, the fact that only 1500 contacts can be synced, no tasks, no notes,no categories,need I go on? I for one will only move from 6.5 to WP7 when I can cable sync to Outlook on my laptop.
    Reply to this
    1. December 3, 2010 ProfJulie wrote:
      I don't view using the Outlook Connector as a "make do" or workaround.  Now that I've got it set up, it's working great and I prefer syncing my phone to my windows live account....I never have to think about syncing....it just happens and it's a beautiful thing. I don't think I'll ever want to be tied to my computer like that again!  I also like being able to log in to my Windows Live account from any computer to check and update my calendar.

      But when I'm going to take a serious look at my Calendar and do serious work on the calendar, I much prefer using Outlook over the web-based Windows Live Calendar.  It's a nicer, richer interface.  So, for me, the Outlook Connector is a miracle.  Using it lets me have my cake and eat it too.

      I agree that my workarounds for handling tasks are workarounds and I'd prefer to have my Tasks sync through Outlook Connector to my Windows Live Account and in turn sync tasks to my phone.  I hope that functionality will be added to windows phone, but until then, I've got a perfectly good workaround that meets my needs.  Rather than whine and complain about the missing functionality, I prefer to find ways to get my work done. 

      I'm not sure what you mean when you say "no photos can be synced."  Photos are synced via Zune to my computer and I can set an option in the phone itself to automatically sync my pictures to my Windows Live account.

      As far as notes go, I stopped syncing Outlook notes a long, long time ago because syncing those notes just caused problems for me. At that time, I moved all my notes to PhatNotes.  But PhatNotes does not work on my new windows phone and so I've taken a good long look at OneNote, and you know what?  OneNote is a superb replacement.  It provides a lot more flexiblity and featues than Outlook Notes ever provided AND you can export notes from Outlook and import them into OneNote pretty easily.  If you haven't checked out OneNote, you're really missing out on a great application.  And the syncing of OneNote between the computer to SkyDrive and from SkyDrive to the phone is very nicely done.

      I miss categories, but since I am using WinMilk to handle my tasks, which are synced directly from Outlook to Remember the Milk, I've still got all my tasks set up with categories.  I've always relied on categories the most when working with Tasks, so this was important to me.  Not having categories in my Contacts makes it a bit harder to work my way through my contacts, but it's not as big a deal as I originally thought it would be.  I hope that future iterations of the windows phone OS will add a better way to categorize and filter contacts.  I hardly used categories with my appointments I found using categories with appointments was a superfluous, tedious and unnecessary effort, so I'd practically abandoned assigning categories to calendar items some time ago. 

      I keep my contacts list to around 400-500 contacts  I move old contacts out of my active contacts 2 or 3 times a year to an archive folder in Outlook.  For me and probably a lot of other users, there's really no reason to carry around hundreds of contacts for people I hardly ever talk to on my mobile phone.  If I ever need to contact those folks, I've got their info on my computer..
      Reply to this
  • December 3, 2010 Arthur wrote:
    I understand what you are saying but it has been my understanding that when you set up your account in connector you have to copy accoss all of your mails and contacts and then, to keep them up to date yopu have to continue to copy over every day. Is this not the case?
    Second, the pictures to which I refer are those associated with th econtacts. I understand that regular pics will be synced with Zune. I really want aWP7 so if there is a way to easily set up my @live.co.uk mail address in connector that will allow me to automaticaly sync my mail but keep everything on Outlook as it is now I would be more than hallp ...
    Reply to this
    1. December 3, 2010 ProfJulie wrote:
      This belief that you have to continue copying data back and forth every day is based on some wrong information and you are not the only one that has heard it.  I wish I could find the source of this misinformation and challenge them and put an end to such foolishness altogether, but it seems to be a commonly held myth about the the Outlook Connector. 

      When you set up Outlook Connector, you only have to copy your Contacts & Appointments to Windows Live one time and one time only.   After that any changes to data or any data that is added (new contacts or new appointments) either from Outlook or from Windows Live, will be synced back and forth between Outlook and your Windows Live account.  What a pain it would be to have to copy data every day back and forth - it would be a nightmare!  The Outlook Connector works similar to ActiveSync, only better!

      Pictures that you've associated with contacts within Outlook do not sync over to Windows Live.  The reason for this is that Windows Live Contacts were originally used exclusively with Windows Live Messenger. The only pictures you'll see included with contacts in Windows Live Contacts are people that are on your Windows Live Messenger contact list AND the only way those pictures get placed there are if the people put them there - there is no way you can add pictures to contacts within Windows Live.

      Now, since you already have a WM6.5 phone, you don't even have to go through the rigamarole of copying your contacts & appointments over to Windows Live and you don't even have to go through the rigamarole of setting up your pictures again for your contacts on your new phone!  You'll still need to set up Outlook Connector to keep Outlook and Windows Live in sync with each other, but you can move all your contacts and related pictures and your appointments to your windows live account by syncing your WM6.5 phone directly to your Windows Live account!  The pictures will not be displayed in your windows live account, but they are there and when you sync your new windows phone to your windows live account all that data, including your pictures, will be synced over to your new phone.  To do this, all you need to do is set up the new Hotmail Exchange ActiveSync connection on your WM6.5 phone just like it is described in this article.

      Your @live.co.uk mail address seem to indicate you've already got a windows live ID.  Windows Live has gone through several different iterations....used to be called "passport" and before that it was called something else (but I can't remember).  If you've ever used Windows Live Messenger or it's predecessor MSN Messenger, then you've already got a Windows Live account.  You can check to see if your @live.co.uk email account is already set up as a windows live account by going to the Windows Live sign in page and select the "Sign up" button.  Input your email address in the "use your email address" box and hit the enter button. If that email address is already set up as a windows live id, you'll see a message "xxxxxxx@xxxxxxxx is already a Windows Live ID.  If this is your ID, you can use it to sign in."  Then you can go back to the Windows Live ID login page and just input your email address & password into the boxes there - if you don't know your password, you can select the "forgot your password?" option. 

      Have you downloaded the Outlook Connector software and installed it to your computer?  Even if you don't have a windows phone yet, you can still set everything up (and you may find you actually prefer syncing your WM6.5 directly to your Windows Live account and letting Outlook Connector keep things in sync for you - you'll get to experience how well this works with your old phone before you run out and buy a windows phone 7).
      Reply to this
      1. December 4, 2010 Rochester wrote:
        Julie, If I understand this correctly about individual contact pictures: [The pictures will not be displayed in your windows live account, but they are there and when you sync your new windows phone to your windows live account all that data, including your pictures, will be synced over to your new phone.] Does this then mean that it is indeed possible to sync all existing Outlook contact photos through the connector to Windows Live (where they will not display in the icon box even though they are there) and then on to the WP7 device where the photo WILL display under the people profile for each contact? Please clarify if I do not have that correct. Also, I very much enjoy finding and following your blogs here. Very helpful to something should not be but is way too confusing. If you hear any further indication of improvements in contact sync functionality, please let us know. Thanks.
        Reply to this
        1. December 4, 2010 ProfJulie wrote:
          No, it is not possible to sync any existing Outlook contact photos through the connector to Windows Live.  Pictures that are attached to Outlook Contacts do not sync from Outlook to Windows Live, but once you attach pictures to contacts on the phone, itself, those pictures are synced to Windows Live.  So you have to reassign pictures to contact on the phone after you sync for the first time from Windows Live, but you should only have to do that one time and one time only.
          Reply to this
      2. December 9, 2010 Arthur wrote:
        Dear ProfJulie,
        First off many thanks for your great informations; something which MS should provide in this detail. I followed it and I have everything now set up in Live. I use th eoutlook connector and have moved all of my pst inbox contents to my live inbox. Contacts and calandar are also moved. One thing disappoints me though, I have a lot of notes in many of my contacts and when moving these over I got a message stating that anything with more than 1024 characters cannot be copied, doh! I hope MS change this. I sync now with my WM6.5 and it is good. I guess the only sync issue I have is I would prefer my work emails not to to be in the cloud but my laptop seems to hold them somewhere on disk when I am offline anyway as I can see them.

        As for categories I would love to see them as well within my contacts on the phone. I can still, and indeed, have set them up in my live contacts within outlook.
        Reply to this
        1. December 9, 2010 ProfJulie wrote:
          Yes, the 1024 character limitation was a surprise for me too.  I've fiddled around with some things to see if I could figure out a way to work around the limitation and haven't been able to come up with much.  Many years ago, I used to put alot of notes in the Contacts notes, but when my job changed I stopped doing it and came up with another method that used software outside of Outlook to track such things.  The only thing I can recommend at this time is to move all your contact notes to a OneNote notebook.  Then you can link the OneNote Note to that applies to the contact within Outlook.  Doing this would take a manual effort, but once done it would probably work pretty well and you could always sync the OneNote Notebook to the phone.  Of course the link between the Contact and the Note in OneNote would not be accessible on the phone, but since the notes could be organized by contact name it would be easy enough to find them.

          You can still download your work email to your computer.  You can have it both ways...just keep the POP3 settings for your email in Outlook and then you can download the email to your computer and then make sure you leave the downloaded email on the server for some period of time so that the email is still accessible to be downloaded to the phone.

          I miss categories too, but I still have them on my tasks since I am using WinTask, MilkSync, and Remember the Milk to manage my tasks on my windows phone.  I rely on categories to help me manage my tasks so this was really important for me.  I use categories to a lesser degree on my Contacts mostly to filter my contacts, and I use categories to a much lesser degree with appointments.  I hope to use categories with my contacts on my windows phone again, but I have no idea if that will happen.  If Microsoft doesn't provide a way to do it, maybe a third party developer will come up with something eventually.
          Reply to this
  • December 3, 2010 Craig wrote:
    Oh no, it's stopped working!

    I was so happy. I had my contacts and calendar in the cloud (Windows Live account) and it sync'd between my HTC Mozart and two laptops (home and work), but it's stopped working.

    The Outlook Connector on the home laptop shows 'Connecting...' but doesn't actually connect.

    Looking up this on the net it appeared to be a problem with old versions of the connector but I'm on the latest.

    I can't think of anything I've changed on the laptop to would effect the connectors function.

    Any ideas gratefully received please?
    Reply to this
    1. December 3, 2010 ProfJulie wrote:
      Is anything syncing through Outlook Connector?  Contacts? Addresses? And when you say it's not working, have you confirmed that it is not working at all?  If you enter something in the your Windows Live account does it sync down to your computer?  If you enter something in your computer does it sync up to your computer?  Is the sync happening only one way or has it completely stopped working?  Do you see any kind of error message?  Within Outlook, can you check the server status of the connection and see what the status of Mail, Contacts & Appointments is?
      Reply to this
  • December 3, 2010 Arthur wrote:
    Thank you, you have been such a great help so far. Yes i do have a live account and have begun th eprocess of setting it all up. I have copied over the contacts and the calendar. Tried to remove the old contacts address book but it is still there?? I have changes mail location to the live account which I am guessing is not stored locally any more and also ensured that my primary mail account remained as default for sending mail. On another note I am now getting mulitple copies of each mail into my live inbox. I am connected at work and we use a netpilot box from Equinnet to deliver our mail.
    Reply to this
  • December 3, 2010 Craig wrote:
    All of it is not working on the home laptop. I'm only using the connector for contacts and calendar. To expand, under the Server Status all 3 sat connecting but they never actual connect. If I click detailed report, nothingcomes up.

    New connects or calendar (on the laptop or in windows live) are not sync'ing in either direction.

    The work laptop is sync'ing fine. Both are fully patched Outlook 2007.

    I've done a connector uninstall/reinstall (no change), reboot laptop (no change) and I've even tried I different internet connection (no change).
    Reply to this
    1. December 3, 2010 ProfJulie wrote:
      It sounds like something is blocking the connection.  Have you checked your antivirus software and your computer's firewall?  Has anything changed on your computer?  Installed or upgraded any software?
      Reply to this
  • December 3, 2010 Craig wrote:
    Nothing has changed firewall-wise or AV, but I did try installing Office 2010 but the install didn'tcomplete and reversed out correctly.

    Do you think that install could have stopped the connector in my Office 2007 installation?
    Reply to this
    1. December 4, 2010 ProfJulie wrote:
      I suppose have a failed installation of 2010 on the computer may have caused the problem.  I downloaded and installed the 60 day trial version of Office 2010 to my computer last week and every thing installed perfectly, so I haven't had any problems.  But the Outlook Connector settings that were already set up for my original paid version of Outlook are being used by Outlook 2010 - with no additional setup required.  So Outlook 2010 shares the Outlook Connector settings.  If something got messed up with a failed Office 2010 installation, that could have fouled up your Outlook Connector settings.  Have you tried uninstalling Outlook Connector and reinstalling it again from scratch?  You might also run the Office Diagnostics on your computer to see if that fixes any residual problems.
      Reply to this
  • December 5, 2010 Kaj wrote:
    Hi Julie,

    I am impressed by your hard work on helping people during the last years. You are doing a fantastic job!
    Unfortunately the WF7 was a dissapointment to me. It is hard to find a phone that suits everyone, but I like the iPhone and do not have to use a lot of time tweaking or making workarounds. My newcomputer will also be from Apple as we use them all over the university.
    It has been great being with you and others on the iPaq board!
    Merry Christmas and Happy New Year!
    Reply to this
  • December 10, 2010 Al wrote:
    Hi Prof. Julie,

    Using the Outlook Hotmail Connector

    If I follow your directions and set my hotmail email as my default data file then all of my email will be placed in the hotmail inbox and all of the sent items into the hotmail sent items. Is this correct? Under filename it list not available. So where are my files? Is it correct then that I am no longer using the pst files for anything? Is Microsoft planning on retiring outlook like they did with outlook express?

    I am trying to decide if not conveniently getting my calendar, contacts, notes, task etc. to sync with the Window Phone 7 will keep me from buying one.

    thanks

    Al
    Reply to this
    1. December 10, 2010 ProfJulie wrote:
      If you set the windows live email to be your default inbox, the email will be placed in the windows live inbox and not the local PST inbox.  Sent email will also be sent from windows live and be stored in the windows live sent folder.  In that scenario, and assuming you've moved your contacts and appointments to Windows Live, you could close the local .pst tile and not use it at all.

      But there is no requirement that you make the Windows Live email be your default inbox.  If you prefer to continue downloading your email directly to Outlook on your computer, then you can continue doing that (That is what I am doing). 

      I doubt Microsoft is planning to discontinue Outlook - they continue to upgrade the software along with the Office applications (there is Outlook 2010 now).  Outlook Express was replaced by Windows Live Mail

      Once you set up Outlook Connector to sync your data to your Windows Live account, you'll see how very convenient this mode of syncing really is.  Syncing now is an after thought....it just happens and happens very well and it is now something I never have to remember to do or think about.
      Reply to this
  • December 10, 2010 Steve Howard wrote:
    I have followed your steps to sync Outlook and my Windows 7 phone through Windows Live and it seems to be working.
    I want to keep one calendar that I will administer on my desk top but currently I have an Outlook calendar and a Windows Live Calendar.
    How do I eliminate my Outlook calendar and use only Windows Live through Outlook?
    Reply to this
    1. December 10, 2010 ProfJulie wrote:
      Once you've set up Windows Live and you are confident that all your data is syncing properly between your computer and Windows Live, you can delete the data that is in the local Contacts and Appointments folders.  If you are still syncing your email to your computer, then you'll need to leave the local pst file open and so you'll still see a local contacts & appointments folder in the side panel, but they will be empty and you won't use them any more.  Unfortunately, there's no way to remove the local contacts & appointments folder from view.
      Reply to this
  • December 11, 2010 AL wrote:
    How frequently does Outlook Connector sync to Windows Live? Is there acommand to force it to sync now?
    I am not getting a smooth sync operation.

    I seemed tied to the pst database so I set up a rule to put my icoming email into the pst inbox.
    Is Windows Live and the hotmail email account basicly Mictosoft running an exchange server for these accounts?

    AL
    Reply to this
    1. December 11, 2010 ProfJulie wrote:
      Outlook Connector syncs in accordance to the email Send/Receive schedule you establish for the Windows Live account.  (In Outlook on your computer select Tools > Send/Receive > Send/Receive Settings).  You can also manually sync the data by pressing the F9 button on your computer.

      If you want your email to be in your local email .pst file, why not set up the email as a POP3 account within Outlook and just download the email to Outlook.  Seems to be setting up a Rule adds a layer of complication you don't need and could create some problems for you.

      I don't know all the mechanics and background processes that go on with Outlook Connector, so I really can't give you much information about whether it runs like an exchange server.  My impression is that it actually downloads and store data on the local computer and that data is refreshed (synced) - there can be a short time lag between the time you enter stuff on the computer and the time it gets posted to the Windows Live account.
      Reply to this
  • December 11, 2010 Al wrote:
    ProfJulie wrote:
    "But there is no requirement that you make the Windows Live email be your default inbox. If you prefer to continue downloading your email directly to Outlook on yourcomputer, then you can continue doing that (That is what I am doing)."

    Am I understanding you correctly that once I copy all my calendar and contact items from my current default personal folders pst file to the hotmail/live account I can leave the default e-mail and data files as they were and just continue as I was except to now use the hotmail contacts and calendar folders for new contacts and appointment. And then whenever I send/receive to my hotmail account they will sync with window live and eventually Windows Phone & if I decide to purchase one.

    If my pst file is my default data file would any contacts and appointments sent to me then go to the pst file and not the hotmail ost file? If the person sending me an meeting would it go to the hotmail calendar if they sent it to the hotmail email address?

    Some of my new test calendar sync but the last ones have not. Any suggestion what the main items that could go wrong for me to check?

    You did a great in explaining what to do. It seems to me that Microsoft should have just as detail an explanation. I have not found any, do you have a Microsoft link that does?

    thanks
    Al
    Reply to this
    1. December 11, 2010 ProfJulie wrote:
      Your understanding is correct.

      I've received a few appointment invitations via email and I have noticed that when I accept them on my computer, the appointment is placed on my old personal calendar.  I haven't had the time to try to figure out why they are being placed there, but after I get through this semester's pile of grading, I'll have more time and plan to look into it some more.

      In regards to your question about the new calendar test sync, where some of the data synced but some of it didn't. I don't really know what to tell you.  I didn't mess around with test data....After I set up the Outlook Connector on my computer I just copied and pasted ALL my calendar data from my personal calendar over to the Windows Live calendar, so all the data was there.  I didn't (and haven't) yet deleted all the data from my old calendar because I wanted to make sure the Outlook Connector worked correctly.  Now after I've been using it for several weeks (probably 2 months now), I am confident that everything is syncing so I am planning to delete all the items in my personal calendar.  If I ran into a problem like the one you describe, I would look at it record by record to see if I could find some kind of pattern and that is what I recommend you do.  If you can find a pattern, then you can usually figure out a solution.  Do you see any commonalities between the data that is not syncing to your Windows Live Calendar?

      I'm glad I was able to help you.  One of the reasons I created this blog (almost 3 years ago) was because I could not find well written documentation to help me when I was figuring all this stuff out.  I am a tinkerer, as well as a natural teacher and documenter, so I can usually figure stuff out and I decided to share my experience and knowledge with others.  I am always glad to know my blog has helped another user out.  I really love my windows mobile devices (and now my windows phone), and want to help others enjoy them as much as I do.
      Reply to this
  • December 13, 2010 Lovegrove wrote:
    Thanks for all the help that has seen me changing my mind from initially sending my new windows phone back, to now being very happy and looking forward to doing more in the cloud - the 21st century has arrived for me.

    I'm running outlook 2003 and don't appear to be able to set the windows live data file to default as you have? I would imagine if it were set to this default then the windows live calendar and contacts would open when I open outlook, rather than my personal folders? That is what I want, rather than to manually change the calendar and contacts when I open up.

    That seems to be the only hurdle left for me to jump - hope you can assist.

    Thanks.
    Reply to this
    1. December 14, 2010 ProfJulie wrote:
      I'm glad to hear you've seen how easy it is to sync your information to cloud!

      In Outlook, select Tools > Other tab >Advanced Options
      Select the Browse button to the right of "Startup in the Folder" and choose the folder you'd like to see when you open up Outlook.
      Reply to this
  • December 14, 2010 Lovegrove wrote:
    Sorry to keep on, but I'm determined and you're help is much appreciated.

    I've now found that some appointments, only some, are dropping back an hour on outlook whereas they are set for the right time on windows live and also as sync'd to the phone. They also show the correct time on another pc in my office.

    This is wierd, I cant work out any difference between the setup of each pc.

    As a hint, it seems that if an appointment is input from this other pc, it sync's to mine with the correct time; if i input it to mine it drops back an hour but is correct in the phone, windows live and this other pc?

    Have youcome across this sort of thing?

    Not sure also if another of my queries came through so I'll redo it in this message:

    "Prof Julie, you're a champ! I hadn’t really thought of starting up in Calendar but the option is a good one.

    I did think of one other thing after I posted my last query: am I able to set up Outlook so that reminderscome through outlook connector Calendar from Windows Live? It’s not such a problem with email reminderscoming through by email from the net, just that I'm used to them popping up on thecomputer.

    Best regards

    Lovegrove"
    Reply to this
    1. December 23, 2010 ProfJulie wrote:
      When appointments are one hour off, it sounds like a daylight savings issue to me.  You might check to make sure you've got your computer updated to accommodate DST as well as check to make sure the time on your computer matches up to that of your windows phone.
      Reply to this
  • December 15, 2010 Arthur wrote:
    Hi AGain,
    In answer to this as well I would like to thank you for your help. I have been playing with all of this for the past week now and have settled that my calendar and contacts sync with the cloud. I have configured my WM 6.5 to sync wirelessly as well and it works great. I guess I don't mind having my contacts and calendar in the cloud so to speak. As far as my work emails are concerned I have changed this back to pulling from our work email server and going locally into my pst file on my laptop. My personal live mail alsocomes in to my pst data file. At some point I may configure my mail to the cloud as well but for now I prefer it to be on my laptop.
    I do hope that MS make some changes to their system like allowing more than 1024 characters in th enote section of a contact. I looked at one note and it seems too much for what I need. I also wish that they would allow the use of categories in contacts which I miss as well as the syncing of contacts photos in the simple way that activsync does.Here's hoping some of these things will be addressed in the January or February updates that seem to becoming our way.
    Reply to this
  • December 15, 2010 Lawrny wrote:
    I followed your instructions and it WORKED GREAT!! However, On my first calendar sync through the Connector I had duplicates showing up in the phone... So I deleted all the dups on the pc and they are not being deleted on the phone. How can I remove the whole calendar from the phone and re sync without losing the calendar on the PC??? Or is there another way??
    Reply to this
    1. December 23, 2010 ProfJulie wrote:
      Did you force a sync on the phone?  Go to Settings > email & accounts > press & hold your finger on the account until a popup menu appears and choose sync.
      Reply to this
  • December 15, 2010 kraft_mk wrote:
    Great blog.

    Things I cant do so far.

    From outlook:
    - Cant import contact categories
    - Cant import contact photos.

    PS.
    Question:
    Can I close my Windows Live ID , delete everything and reopen immediately the same account with the same user Windows Live ID and start from scratch?
    (Don`t ask why.)
    Reply to this
    1. December 23, 2010 ProfJulie wrote:
      If the windows live account you want to delete is the primary windows live account on the phone, then you'll need to perform a factory reset of the phone to delete the account and start over again from scratch.  Select Settings > scroll down the page and tap "about", then scroll down the page and tap the "reset your phone" button.

      If the windows live account you want to delete is NOT the primary windows live account on the phone, you can delete it by going to Settings > email & accounts > press & hold your finger on the account you want to delete until a popup menu appears, select "delete."
      Reply to this
  • December 23, 2010 Lovegrove wrote:
    I agree, but I've exhausted every place that I should be able to find reference to DST. Being in Western Australia which doesn't have DST, but finished a trial in 2009, there shouldn't be much cause to be affected. The other perplexing part is that some appointments line up at the same time, and others are an hour apart, ie an hour earlier on the PC. As well, anothercomputer that I use lines everything up perfectly.

    Maybe there's a patch to reset Office 2003 to take DST out but I can't find it?

    I'vecome to the conclusion that I'll trust windows Live and my phone, and use Outlook to hold everything.

    It's a puzzle.
    Reply to this
    1. December 23, 2010 ProfJulie wrote:
      Do you remember installing a DST update to the computer for to make an adjustment in Outlook 2003 back when it was being tried out?  If so, you should mind the DST update in the Control Panel > Add/Remove Programs list. 
      Reply to this
  • December 23, 2010 Lovegrove wrote:
    I've actually purchased thecomputer since DST finished, but it was secondhand. There's no sign of a patch or update of this type, which I've looked for before.

    Since you've got me back on the job, I had another look for a patch to update DST and found this: http://wwwmicrosoftcom/downloads/en/details.aspx?familyid=%20E343A233-B9C8-4652-9DD8-AE0F1AF62568&displaylang=en. Waiting for the next sync with Windows Live to see if there's any change, but not expecting too much because it was published prior to DST not being accepted. This DST trial in WA has been a real pain for PCs and taken up a lot of my time, for one.

    The sync has just gone through and no such luck.

    Ah well. Maybe something else that I've noticed... yes, I changed teh appointment to repeat monthly and it sync'd to the correct time in Outlook! Maybe thatcomes from the appointment now being both in and out of the old DST zone?

    Still can't work out a fix though.
    Reply to this
  • January 1, 2011 Jamie wrote:
    I love info in the cloud but MS must support backwardcompatibility. Just removing this one feature has required another 5 steps when it was done in one. It seems one step up and then five back.
    Reply to this
    1. January 1, 2011 ProfJulie wrote:
      Oh, please! What 5 steps are you talking about?  Are you complaining because you had to spend 30 minutes setting up the Outlook Connector?  In more than 6 weeks of using the Outlook Connector to sync my data from my computer to my Windows Live account, I have not experienced any problems whatsoever.  Syncing now is something I never think of.  It happens automatically, with no problems, loss of data, no error messages or any of the other syncing issues I've put up with in the 7+ years I've used windows mobile devices. 

      So what if it took me a few minutes to get Outlook Connector working properly!  It's working great and I don't see myself ever going back to a wired sync (even if Microsoft ever comes out with a way to do it).  Backward compatibility is desired if there is no viable "forward" compatibility.  Why go backwards if you can go forwards?
      Reply to this
  • January 9, 2011 Mandy Shaw wrote:
    Just wanted to say a big Thank You to Julie (or Prof Windows Phone 7 as I think she should be called) for apparently single-handedly evangelising WP7 in, and providing support on it for, the small business WM usercommunity. I have personally now reached a point where I really like WP7 and would not go back to WM6, despite the few issues I do still have with WP7. So thank you very much.
    Reply to this
    1. January 11, 2011 ProfJulie wrote:
      I'm so glad I've been able to help you figure out ways to enjoy using your windows phone.  Despite its current limitations (and despite my initial reluctance), I really do think windows phone 7 is a great and refreshing change from the old way of doing things with windows mobile devices.  I am looking forward to seeing how it evolves and improves over the next months.
      Reply to this
  • January 10, 2011 SomeGuy11 wrote:
    ProfJulie -
    First, thanks for all of the good help and instructions. Much appreciated.

    I followed your steps to sync the calendar (let's stick to that for now) after establishing the Hotmail connector. The Live account shows up along with its empty calendar. I copied the local (ost or pst) calendar events and all of them sync'd with the Live online calendar. They then popped onto my WP7.

    HOWEVER, when I go to manage the data files and set the Live Hotmail account as the default one, I get the following error:

    "The .pst you selected does not match the format of your Offline folder file (.ost). To correct this, select a Personal Folders file that supports Unicode or disable the use of offline folders."

    This is my wife's account, which apparently syncs with an Exchange Server. For the account types, hers is listed as "Mailbox - name" with a filename of "outlook.ost in C:\Users\name\AppData\Local\Microsoft\Outlook" and is the Default account.

    How to I get around this (again, a workaround ?? If I can get all of this to sync properly, I'll go and buy her a WP7. Until then, it's a no go. The goal here is to be able to sync our calendars and contacts. This has ended up being a bit more technical than desired to say the least. Love most of WP7 but this has been frustrating.

    Thanks for your help.
    Reply to this
    1. January 11, 2011 ProfJulie wrote:
      I don't sync to Exchange at all, so I don't have much knowledge about how Exchange interacts with Outlook on a computer. Can you provide more specific information about her setup?
      Reply to this
  • January 11, 2011 Steve wrote:
    Thank you for this post! I love the way Outlook Hotmail Connector keeps everything sync'ed automatically and allows me access the contacts list and calendar from anycomputer when I'm not in front of my Outlook. This is the way to go, folks. Give it a chance and you will understand why MS is pushing this new approach. And you won't be going back!
    Reply to this
  • January 11, 2011 Al wrote:
    I have a related question about Windows Live. I have been looking online to asscess the safty of my contacts and calander information on Microsoft's cloud? servers. I have not been able to find anything that atest to the safty of my contact and calendar data in windows live. Do you have any info related to that or any place where I could find it. I can chose not to place other data on their servers but to sink betwen my outlook and Windows Phone & I must put my info online.

    Thanks for Any help

    Al
    Reply to this
    1. January 11, 2011 ProfJulie wrote:
      I've never read any white paper that discusses the security of contact and appointment data that is synced to Windows Live/Hotmail, so I can't provide much information about that. 

      Syncing data from your phone to Windows Live uses SSL encryption, but you need to be sure to follow common best practices (use a secure password that you change regularly, etc etc) top protect the data that is stored there.  And you should also be sure to NOT include any highly confidential, sensitive information or regulated information (such as HIPAA data) with the data that is synced to Windows Live.
      Reply to this
  • January 16, 2011 Jerry wrote:
    I am really worried after just purchasing a Windows 7 phone. Being a former Palm user (very simple for synching) I can't get Zune Outlook Connect to work after downloading a few time, and no icon shows up. Am I led to believe from some the the emails there is now way to load all my contacts and years of data from Outlook to this phone. I am really in a bind as i use this for business. Appreciate any advice, either to fix problem or return it for a Black berry.
    Reply to this
    1. January 17, 2011 ProfJulie wrote:
      There are two different connectors that allow a user to sync a windows phone to a computer:
      • The Outlook Hotmail Connector runs on a Windows computer (XP, Vista, or Windows 7) and is used to sync data between Outlook and Windows Live.
      • The Zune Connector runs on a Mac and is used to sync media files (music and photos) between a windows phone and a Mac.
      You've referred to the Zune Outlook Connector and there is no such software.  Which Connector software are you referring to? 

      If you are referring to the Outlook Hotmail Connector, could you tell me what version of Outlook is running on your computer?

      What kind of "years worth of data" are you hoping to sync to your phone?

      Once you get the Outlook Hotmail Connector set up to work between Outlook and your Windows Live account, you will be able to sync up to 1000 contacts to your Windows Live account (the 1000 contacts limitation is a Windows Live limitation and not a Windows Phone limitation).

      Reply to this
  • January 31, 2011 Lovegrove wrote:
    Hope you can help me with this one - you've certainly done so with everything else I've asked. When I ran WM 6.5 I was able to update notes in some of the contacts using both my phone orcomputer. As they're over 1024 characters Ive been trying to think of another way. I came up with using a Word doc in skydrive but of course te problem is that i can't get to it with WP7. Am happy to bide my time if MS are going to upgrade so this is possible, otherwise the only alternative I can think of is OneNote, which really has a lot more in it than I need. Any ideas? Thanks
    Reply to this
    1. February 10, 2011 ProfJulie wrote:
      I'm using OneNote more and more these days.  The more I use it, the better I like it.  I've created a OneNote Notebook to handle Contact, Task and Appointment Notes.  Each Contact Note is named after the Contact in my Contacts list.  In Outlook on your computer you can even link together specific OneNote Notes to specific Contacts.  Of course the link doesn't show up once the Notebook is synced to windows phone, but since the note is named after the Contact, it is easy enough to find it.
      Reply to this
  • January 31, 2011 Lovegrove wrote:
    I suppose whilst I'm on your website I could drop in another anomaly that i've found, although this is really to do with the Hotmail Calendar. it's not showing any entries from monday 7 Feb to Sunday 13 March. Strange thing is that the entries are in the WP7 and also on Outlook through the connector?
    Reply to this
    1. February 10, 2011 ProfJulie wrote:
      That is very strange!  I haven't seen anything like that myself, but I'll keep a look out for it.  I can't imagine why it would be doing that.
      Reply to this
  • February 1, 2011 Lovegrove wrote:
    Hope I've caught you before you spent too much time on my calendar query - it's corrected itself and now shows the weeks that I said were missing? There was something amiss but I'm happy to live with it now, especially knowing that it wll eventually right itself.
    Reply to this
    1. February 10, 2011 ProfJulie wrote:
      Maybe it was some kind of browser cache issue?  Glad to see it cleared up on its own!  It would be very confusing to have to live with it like that.
      Reply to this
  • February 1, 2011 Colin wrote:
    Your blog is simply brilliant, so helpful and instructive. Thank you.
    FYI there are 2 known issues I havecome up against. I am using Outlook 2007 on XP SP3. I had (still have an Omnia II on Windows Mobile 6.5, and now have an Omnia 7 on Windows Phone 7.
    Outlook Hotmail connector can cause Outlook send and receive to hang. On start up it sends and receives, then freezes on the last message. When you shut down Windows a ThorConnWndClass error flashes up. I uninstalled the connector and resolved the problem. I will try reinstalling later and see if it recurs.
    2nd issue is around language, Zune tags and Live IDs. If you initialise a new Windows phone, and set up a new Live ID (ie you do not already have one) then things run fine and set up in the country and language you choose. If you already had an ID (as I did) it will log on to that. So why is this a problem? Well, for example, my existing Live ID is in UK, and I get a new phone here in France where I am working. It jumps to the conclusion I want to keep to my existing ID and blocks me out of French language Marketplace apps. Many other European users have hit the same snag and MS say that at present the only solution is to create a new Live ID, a new Zune tag, factory reset your phone and set up to your new ID. No way currently of moving between languages, tags or IDs. Have heard though that MS may be on the case….
    Hope my tiny contribution may be of some use.
    Reply to this
    1. February 10, 2011 ProfJulie wrote:
      I haven't experienced the freezing issue you've described with my use of the Outlook Hotmail Connector, but then Outlook 2007 on my computer freezes from time to time (and it has from the day I first installed it), so I tend to just chalk it up to one of Outlook's many quirks.  Has the problem happened again since you uninstalled and reinstalled the Outlook Hotmail Connector?

      Your second issue sounds like a real pain!  I've read many threads in the forums about language and country issues with Zune, and the Marketplace, but since I live in the US and don't travel internationally much I haven't experienced problems like that myself.  I am sure this will be a topic of discussion at the upcoming MVP summit. 
      Reply to this
  • February 9, 2011 Michael Saddleworth wrote:
    Got my Windows Phone the othe day. I have spent hours and hours trying to get my head around all this synching business. I am so fed up. I am taking it back to the shop.

    Most people I know would not have had the patience I have had.

    I can't believe how stupid Microsoft have been with this.
    Reply to this
    1. February 10, 2011 ProfJulie wrote:
      If you follow the instructions in this article you could be up and running with your windows phone in about 15 minutes.  I understand your frustration and I'll admit I was a bit frustrated in the first few days I worked with a windows phone 7, but after a few weeks of working with windows phone 7,  I can tell you that I orefer to sync my contacts and appointments to the cloud.  It is fast, practically automatic and I never have to think about it.
      Reply to this
  • February 11, 2011 Tom HAUSER wrote:
    I highly appreciate Prof Julie's efforts to help but Microsoft should have done better, much better. I told my staff about my Windows Phone problems, one associate suggested to try a Google Android phone and I got a brand new and cheap Huawei Ideos phone. I only had to create and import several .csv-files like contacts and calenders from my outlook account into my Google account what took me just 5 minutes max without any hassle. Just easy. And minutes later all and eveything was on my Android phone. No help was needed, no internet search for any special kind of knowledge. I just works perfect. And if I want to go back to Outlook one day it's same simple procedure to export to Outlook. Whatever I do on mycomputer is on my phone within seconds, no Zune, no iTunes. Very customer friendly. Any advantage for Microsoft : None regarding Outlook. Even all my apps I used on my iPhones are now on my Android phone. My impression is that iPhone and Windows phone are for gamers primarily, not for office people.
    Reply to this
    1. February 11, 2011 ProfJulie wrote:
      You could have also imported CSV files into your Windows Live Contacts and Appointments.  That's really no big deal.  Using the Outlook Hotmail Connector is a better choice for me because I wanted to continue using Outlook to manage my Contacts and Appointments.  The Outlook Hotmail Connector syncs any new or updated material between Outlook and my Windows Live account.  In the end I only had to set up Outlook Connector once (no importing and exporting of CSV files was required) and I will never have to import changed I made online into Outlook.  Now all my data that is stored in my Windows Live account, on my phone and on Outlook on my local computer is in sync all the time.  What ever I do on my phone right now is synced through to my computer within seconds (assuming my computer is turned on and connected to the internet)
      Reply to this
  • February 11, 2011 Colin wrote:
    The freezing of send & receive issue was solved by uninstall and reinstall of the connector. I have had to do this 3 times, but it seems to have settled down. My 5 year old laptop is a bit overloaded and hardly an ideal test system!

    The marketplace / country issue is the sort of thing one gets used to, even though one doesn't like it. Scots find all UK TV very London centric, and in Europe in general we have to understand how few US folks get their heads round countries, languages etc. Ah well..... like you say, usually these issues eventually creep far enough up the priority list and get sorted.

    Overall I love the phone, and the Cloud sync. Takes an attitude shift, but once tunned in to the idea, it is great.
    Reply to this
    1. February 11, 2011 ProfJulie wrote:
      I'm glad to hear the freezing issues cleared up after you reinstalled the Outlook Connector.  My laptop is getting pretty old and overloaded  (still running XP) and I'm running out of space too, so I think I'll be getting a new computer this year sometime.

      I think Microsoft's geographical differences and limitations have been greatly magnified with this convergence of services into windows phone 7, don't you.  I've been pretty oblivious to the difficulties others who live in other parts of the world experience til now, but now I'm hearing about it all the time.  Perhaps this convergence of services across the world will make it a higher priority.

      One of my friend's favorite responses when people complain about the differences in windows phone 7 is that "one must learn to adapt to new technology."  Now that I've had a shift in attitude and learned ways to adapt to windows phone 7, I'm very happy with it. I'm looking forward to seeing how it evolves in the future....and what do you think of today's announcement about the alliance between Nokia and Microsoft?
      Reply to this
  • February 12, 2011 Kaj wrote:
    Hi!
    Looks like two loosers on the smartphone market get together but something great mightcome out in the end, though the financiel markets dont believe that. The Nokia shares went down 10% directly.
    Sad that we will have to wait 18-24 months for results.
    After all warnings to business about Cloud storing, hopefully Nokia will add other options for sync so that the WF7 really can be an alternative to the other phones on the market.
    Reply to this
  • February 15, 2011 Elizabeth wrote:
    Everything so far with your instructions about connector and outlook are fine. But, you say to copy "phone list", but what about the email addresses. Looking at the headers on phone list, the emails are not included. How do I get the email addresses into the live account along with my phone numbers. I'm going to stop now until I find out more about this part. Thanks
    Reply to this
    1. March 3, 2011 ProfJulie wrote:
      If you copy the contacts the way I describe in my article, you'll copy the entire contact record that includes phone numbers, addresses, email addresses and any other information that is included with the contact records.
      Reply to this
  • February 15, 2011 David wrote:
    If you accidentally click "no" to "Would you like to add a Hotmail Account?" how can you get that screen back? Tried removing the connector and re-installing but the message doesn'tcome up again.
    Reply to this
    1. March 3, 2011 ProfJulie wrote:
      What version of Outlook are you using?  If you open up Outlook, you can select Tools > Accounts, are you able to find the place where you can set up your Windows Live login information (I don't have access to Outlook right now so I can't be more specific).
      Reply to this
  • February 20, 2011 woitekszy wrote:
    Hi Julie,
    Many thanks for your hard work! I´ve been reading blogs for two weeks now and I´ve decided to get my WF7 phone this weekend because of yours. So thanks again. But after 20 hours of setting up my new HTC Trophy, reading and re-reading your blog and trying, making sync-tests, i still do have some doubts. I hope you can help.
    I have office 2007 Enterprise Edition, installed the connector and followed your instructions. I´ve got my professional email account ...@closer.pt and my ....@hotmail account. My calendar and contacts seem syncing just fine (at least most of the times), but the “Email/Inbox folders and subfolders syncing” I couldn´t sort out yet. I copied my whole folder structure from local folder (.pst) to the windows live folder in outlook. After a while it synced to Windows live/hotmail and replicated the folder structure, BUT, not all my emails within the folder synced. 2 or 3 folders syncedcompletely, all others remained empty in Windows Live. The following error message shows in Server Status detailed report:
    Time: 21/02/2011 01:31:23
    Error in Mail
    Error with Send/Receive.
    There was an error synchronizing your folder hierarchy. Error : 8007000e.

    So here are some general questions about this issue:
    - Is there some limitation in folder size/folder structure, etc?
    - Does outlook connector sync emails from subfolders, even the ones from the past?
    - What could be the reason that it just synced 2 folders randomly?
    - If I add/delete/reorganize folders in Windows Live, are these changes replicated in the Outlook folder automatically?
    - Are all sent items in outlook being synced to Windows Live sent items folder?
    - What prevails? The most recent changes anywhere or changes made in Windows Live?

    Another question has to do with sending/replying emails from my WF7 phone. So, i set up Windows live as the center of receiving and sending emails. It syncs with Outlook connector and with my WF7. I added my professional ...@closer.pt account in Windows Live as well and set it as default sending email (works fine in windows live) I added the ...@hotmailcom account to my phone and receive/see the same emails and folders as in Windows Live. When i get an email, personal or professional, and i would like to reply from my phone with my professional ...@closer.pt address/account, which in Windows Live is set as default, i doesn´t work. It always sends emails through my hotmail account, means my clients would receive a reply from my personal email address. The only alternative i found is to set up my professional account in my phone, but then i cant reply, since the mail isn´t in that account in my phone. Any hints? Or is this another limitation of WF7. Thank you ahead for your time
    Reply to this
    1. March 3, 2011 ProfJulie wrote:
      You won't copy your email to the windows live folder.  If you want to sync your email to your windows live account, you'll need to login to your account and set up your email options there.  If you want to download email to your phone, you'll set up the specific account details on your phone.  The ability to manage all the folders that you use with your email is dependent on the type of email you have.  POP3 email will not allow you to sync messages that are sent from your phone to your windows live account, but if you use Hotmail instead to manage your email then any sent email from your phone will also show up in your windows live account.

      You've listed out a bunch of questions in your comment and this is not an appropriate place to field your questions.  I recommend that you post your questions to the Microsoft Answers forum.  I hang out there a lot and will post answers there, but you'll also get the benefit of getting answers from other users.
      Reply to this
  • February 24, 2011 shayne wrote:
    hey Prof Julie, is there a way to make it so my mobile me calendar shows up in outlook today. I had to upgrade to the new calendar for syncing and it made a new calendar under mobile me and the default is no longer used. now it also wont show on out look today....windows 7 32 bit and outlook 2010 32 bit...thanks
    Reply to this
    1. March 3, 2011 ProfJulie wrote:
      There is a way to display your new calendar in the Outlook Today panel, but I don't have access to Outlook right now and so I can't tell you how to do it.  I believe the settings can be found under Options.  Next week when I'm back in my office I'll post back the specific instructions on how to set it up.
      Reply to this
      1. March 6, 2011 ProfJulie wrote:
        All you need to do is open up Outlook on your computer, select Tools > Options > Other tab > Advanced Options button > make sure the first item, "Startup in this folder" is set to Outlook Today, then select the Browse button (to the right).  Select the folder that includes all your Windows Live account folders.

        Now when you open up Outlook, you should see the Windows Live data in your Outlook Today screen.
        Reply to this
  • March 5, 2011 Brian wrote:
    Hi Julie, This is a GREAT article. Calendar sync is seamless. Contacts? Not so much. When I create a new contact, I simply drag and drop from the default contact folder to the hotmail one. I'd like it to default to the hotmail one and since it's not, I have a question.

    Which of the changes in the Outlook Settings section of your article is associated with contacts? Is it the data file or address book? I haven't changed the data file because of the pop-up alert regarding inbox and email. Makes me a little nervous If it's the address book, well I might be in trouble. I only have one option there: Outlook Address Book. There is no hotmail or live option.

    Any thoughts?

    Thank you

    Brian
    Reply to this
    1. March 6, 2011 ProfJulie wrote:
      I've moved my Windows Live Contacts folder to the top of the list in Contacts, which essentially makes it the default contacts folder whenever I create new contacts. 

      To move the Windows Live Contacts to the top of the list, open up Outlook on your computer and go to Contacts.  In the left hand navigational box, right click on your Windows Live Contacts folder, select Move Up in List.  Continue to select this option until it is at the top of the list.

      In the artilcle I recommend that you delete the Address Book because until I deleted that address book, whenever I created an email, Outlook always defaulted to my old personal address book and not my Windows Live address book.  If you only have the Outlook Address Book there, then you should be good-to-go.
      Reply to this
      1. March 7, 2011 Brian wrote:
        Thanks for your suggestions but those didn't help either. The workaround is not that big of a deal, so I'm going to just tread water for the next 6 weeks or so, when I get a new PC.

        Thanks again, Brian
        Reply to this
  • March 6, 2011 Martin Jackson wrote:
    Hi Julie

    I am having a problem with Outlook Connector. I installed it once (am using Outlook 2003) and was prompted with the "Would you like to add a Hotmail Account?" question as expected.

    However, I didn't know my Windows Live email address. So closed the prompt in order to retrieve it.

    I now am unable to ever see that "Would you like to add a Hotmail Account?" prompt again!!!

    I have tried uninstalling and re-installing Outlook Connector and just can't get it back.

    Is there a way to manually set-up the connection without the prompt? Any ideas? This is desperate
    Reply to this
    1. March 6, 2011 ProfJulie wrote:
      If you are using Outlook 2003, do you see "Outlook Connector" as one of your Outlook menu items?

      File | Edit | View | Go | Tools | Actions | Outlook Connector | Help

      If you select View > Tools Bars, do you see Outlook Connector as one of the options?

      Once you see "Outlook Connector" in your menu, you can select it and then select "Add a new Account."


      Reply to this
  • March 13, 2011 Jon wrote:
    Prof Julie,
    I’ve been searching everywhere; your blog seems to be the most helpful.

    However, I’m still not operational with my Outlook & Windows Live Sync.

    Is it possible to install and use the sync features of Outlook Hotmail Connector while still having ActiveSync installed?

    I’ve disabled all the Outlook ActiveSync options. The only thing I’m sync’ing are my 3rd party Folder files. I’ve tried installing Outlook Hotmail Connector; it runs through a wizard install without asking any questions or seeing and added menu icon for connector. The install runs through to Finish.. I’ve then manually added my Window Live e-maul account; I’ve manually copied my contacts database into the new Hotmail contacts and gone through an Export/Import csv file to Windows Live too.

    I don’t see any indicators of Outlook Hotmail Connector being installed. I don’t see any Outlook icons, no prompts and no sync between Outlook and Windows Live. Is it because ActiveSync is installed? If so, am I just screwed in trying to have a functional smart phone that runs MS OS platform for my 3rd party business software?

    I need to use ActiveSync for business 3rd party applications on my old smartphone and need to get my new WP7 setup and as functional as MS design will permit for a business user.

    I’m using Outlook 2010 and Windows OS 7.

    Thank you!
    Reply to this
    1. March 29, 2011 ProfJulie wrote:
      Yes, you should be able to use the Outlook Hotmail Connector with ActiveSync or Windows Mobile Device Center installed to your computer (I am using both to sync to my devices since I still use an old windows mobile 2003 device and some WM5.0 and WM6.x devices).

      It sounds like you've set everything up.  When you open up Outlook on your computer and go to Calendar, do you see the Windows Live Calendar under My Calendars in the list on the left hand side of the screen (the Navigational Panel)?

      You should also see "Connected to Windows Live Hotmail" in the status bar of Outlook
      Reply to this
  • March 22, 2011 Mark wrote:
    oh dear i am so dumb followed your instrs twice (i already had hotmail connector installed) but cannot see a hotmail box anywhere or a folder in my mailbox or any menu item. Any advice? Thanks (Outlook 2010)
    Reply to this
    1. March 29, 2011 ProfJulie wrote:
      If you're using Outlook 2010, you should be able to set up your Windows Live account by going to File > Info > Account Settings > Account Settings.  Then select "New" to set up the account (if you haven't already), or "Change" to correct your user login and password (if this is needed).
      Reply to this
  • March 24, 2011 Judian81 wrote:
    You rock! I got error code 0x8503001F. And now it is solved. woohooo
    Reply to this
  • March 29, 2011 Vivek wrote:
    Thank you so much for what you do. Got my WM7 phone few days ago. I'm using Outlook 2003. Based on yourcomments, this is what I did to syncup contacts (after trial and error, I stumbled on your blog):
    Created Windows Live @hotmail account.
    Downloaded Outlook Connector (32-bit)
    Added the @hotmail to the profile.
    Copied contacts into the hotmail profile contacts - it synched with WP7 after a bit. Tested from WP7 phone and new contact went to this contact list.
    Copied calendar to the hotmail profile, but when I sent a new appointment from my officecomputer, it went to my @gmail account and not the @hotmail calendar.
    I read through the entire log, but could not find how all icoming appointments to go the @hotmail calendar instead of my @google calendar.
    I also checked and found that I have only OUTLOOK ADDRESS BOOK, and no PERSONAL ADDRESS BOOK.
    I'll be in seventh heaven if I can get the calendar to work correctly, ie all appointments go to the @hotmail calendar.
    Was almost ready to return the phone until I found this blog.
    Again thank you for all you do/evangalize and make this "a piece of cake" for all of us.
    Thank you again for all your help.
    Reply to this
    1. April 1, 2011 ProfJulie wrote:
      The Outlook Hotmail coinnector has no connectivity to sync data to a gmail account.  Do you have software on your computer that syncs data to your gmail account?
      Reply to this
      1. April 1, 2011 Vivek wrote:
        hi Julie,
        No. My set up relatively simple.
        Emails download from Gmail POP3 to my outlook PST (Outlook 2003) and I have 5 different id's. Then I am copying my calendars/contacts over to the WinLive folder. Was trying to figure out a way so that all calendar appointments that currently go to my main gmail account automatically will/can use the WL calendar.
        WHen I look in the Tools > E-Mail Accounts > Directory >View Change Directories, I see and Outlook Address Book only. I went to change and then on next I set the WL to default. I also see a address book for my primary gmail account. I have not "removed" anything.
        Then I copy contacts back and forth if I have an update; manual until I can figure out a better way to do this.
        I am struggling to do something about the calendar and until then i manuall copy appointments back and forth. Fingers crossed until then.
        Reply to this
        1. April 14, 2011 ProfJulie wrote:
          O don't understand your setup....How are calendar appointments that currently go to your main gmail account get there?  Are they being synced from Outlook?

          Seems to me you can export all your Gmail information to a csv file.  Then you can import that data to Outlook or to your Windows Live account.  Then you'd turn off all the Gmail connectivity you've got going on with Outlook.

          What 5 different ids do you have?  Are these 5 different windows live accounts? Are these 5 different POP3 email accounts?
          Reply to this
  • March 29, 2011 RickH wrote:
    I changed my default Data Files to my hotmail acct, which has no 'location' setting.
    Are all my emails still being saved to my Outlook.PST file?
    Reply to this
    1. April 1, 2011 ProfJulie wrote:
      Your data is now being saved in your Windows Live account and so it will not be stored in the Outlook.PST file.
      Reply to this
      1. April 1, 2011 RickH wrote:
        So how do I do a local backup?
        I have hundreds of emailscoming in daily--many I need to keep for business reasons.
        Normally I just use Windows Home Server to back up mycomputer.
        Will archiving work?
        I definitely need local backup and access.
        Reply to this
        1. April 1, 2011 ProfJulie wrote:
          Just continue downloading your email to your computer and the emails will be stored in the PST file.  This article tells you how to handle your contacts and appointments through windows live.  I still download the same email to my computer that I've always downloaded to my computer.  As long as I don't delete the POP3 settings for my email accounts, the email is still being downloaded to my computer.  There is no reason to set your email up via your Windows Live account.
          Reply to this
      2. April 1, 2011 RickH wrote:
        I looked in my Hotnail account, both through the browser and in Outlook. It seems that all my pop3 mail is only in my Outlook.pst.
        It did create a new SPAMfighter folder in Hotmail, and its using that rather than my local one.
        I had to change some rules for specific items to be moved to my local folders.
        Really confusing. MS really dropped the ball on this.
        Reply to this
        1. April 1, 2011 ProfJulie wrote:
          If you wanted to receive your email to your Hotmail account, you'd go online and change some settings in the WIndows Live Inbox so your email would be received to your windows live account.  Even so, as long as you keep the POP3 account setups in Outlook on your computer, the email will be downloaded to your computer.
          Reply to this
  • April 15, 2011 David wrote:
    If our contact information is already on/in Windows Live, why do we need to even get Outlook involved?

    When I got my new WP7 phone, all of my Windows Live contacts copied to the phone, but only one phone number if they had multiple. If I change a Windows Live contact (e.g., new phone number, new address), I want that change to be reflected on my phone. Neither of these are happening.
    Reply to this
    1. April 22, 2011 ProfJulie wrote:
      If you plan to use Windows Live to manage your contacts and appointments and don't want to use Outlook on your desktop computer to do this, there is no reason to use the Outlook Connector.

      Any changes or additions you make to contacts or appointments in your Windows Live account should sync over to your phone.  However, there are some fields in windows live that do not sync to the phone.  Try inputting the phone numbers in a different field in the account on Windows Live, then check to see if they sync over to the phone.
      Reply to this
  • April 19, 2011 Rupin wrote:
    Despite some radical pruning, I still have several thousand active contacts (I travel a lot so it includes colleagues, airlines, hotels, local taxis, places to eat, etc. which I use all the time). Given the limitation on contacts in Windows Live, I wanted to try something as a work-around and am looking for your feedback and advice.

    If I follow all your instructions up the point of copying all my contacts into the new file, and instead copy a subset of relevant contacts needed for a particular trip from my PST Contacts file (e.g. one or two categories), and then continue to use mycomplete PST Contacts list on my pc as my main contacts library while carrying around a subset on my mobile.

    When necessary I could delete the contents of the cloud synced Contacts file on my pc and repopulate it with another group from my main PST Contacts file. In this way refreshing my entire Windows Live cloud Contacts with relevant ones as needed.

    Would this work as a work-around until I get an exchange server installed?

    Thanks!
    Reply to this
    1. April 22, 2011 ProfJulie wrote:
      That sounds like it would work, but before you do that, take a look at B. Parker's comments in this thread from the Microsoft Answers forum.  He's managed to get around the 1,000 record limitation and describes how he did it.  Maybe this will work for you too.
      Reply to this
  • April 19, 2011 Rupin wrote:
    Large number of Contacts work-around 2.

    I have nother idea for a work-around to manage a number of Contacts greater than the Windows Live limit.

    Can I link two (or more) Windows Live accounts to my Windows Phone 7 device? If so I could break up my Contacts by e.g. Project or Region, and put them in different Windows Live Accounts. If they are all linked to my device I could have all on hand.

    Could this be a valid work-around?

    Thanks again!
    Reply to this
    1. April 22, 2011 ProfJulie wrote:
      You could split your contacts into two different windows live accounts.  Then you could set up another account on your phone to sync that data over to your phone.  I think you can also set up the second account with the Outlook Hotmail Connector, so you could work with those contacts within Outlook on your computer.
      Reply to this
  • May 26, 2011 Warren wrote:
    my question is since i already have a live account, by linking my outlook contacts with my live account will it merge the contacts i already have in my email account or will it be seperate. the reason i ask is because i dont want my contacts duplicated because i dont have the same names on both ends. for example ill use a nickname in my email account but the persons real name on my phone. so will it put every contact on both ends on my phone or just te outlook contacts
    Reply to this
    1. May 27, 2011 ProfJulie wrote:
      When you sync your Outlook contacts to your windows live account, the email accounts will still show up as separate contacts.  Then when you sync to your windows phone, all the contacts that are in your windows live account will be synced over to your phone. 

      You will have duplicates on the phone, but you can link the duplicate contacts together so they appear as single combined contacts on the phone.  To do this, open up the People hub on the phone, select one of the contacts that is duplicated on the phone, then tap the "link" icon that is show on the bottom of the screen (it is the 2nd icon).  Then tap "choose a contact" and you will be taken  to the contacts list where you can find the duplicate record that you want to combine.

      You'll probably also get some duplicates on the phone by syncing to your Facebook contacts too, and you can link those contacts to your windows live accounts too, so in the end you'll have one record for each contact with all the combined information in it.

      Reply to this
  • May 30, 2011 Edgardo Panchana wrote:
    hi, i how to copy my old contacts that i stored in my windows mobile 6.5, and later paste to my new windows phone 7 ?
    there is a way to do this?
    Reply to this
    1. June 8, 2011 ProfJulie wrote:
      You can use the Hotmail/ActiveSync Access service to sync the Contact and Calendar data that is on your WM6.x phone to the  Windows Live account you plan to use with your new WP7 phone:
      1. On the phone, click on “ActiveSync” under Start menu or under Programs.
      2. Click on the link found in the "If your company supports syncing directly with its Exchange Server you can ....." text to configure the ActiveSync profile for Hotmail access. You may need to delete the existing profile if it is already in use.
      3. On the "Enter Email Address" page, disable automatic detection of Exchange server settings.
      4. Enter your full Live/Hotmail email address in the User name field. Enter password. Leave Domain blank. Tap Next
      5. Enter m.hotmail.com in the Server address field. Tap Next
      6. Select the data to sync. Hotmail supports all 4 data types via ActiveSync.
      7. The device will connect to Hotmail ActiveSync and perform an initial sync for the selected data.
      Once your data is in your Windows Live account, then you can sync it to your new WP7.
      Reply to this
  • May 31, 2011 Neville wrote:
    Hi prof Julie

    Great article & good info, thanks. Just battling with the Outlook Connector as I sit behind a firewall and proxy server. I get a "Syncronization Log" with an error "HTTP/1.0 407 Proxy Authentication Required".

    Where do I conigure proxy details for the Outlook Connector?

    cheers
    Neville
    Reply to this
    1. May 31, 2011 ProfJulie wrote:
      I'm afraid I can't help you with this....I've never used a Proxy server with Outlook and I have no experience or knowledge about how to set it up.

      All I can tell you is that the Outlook Connector works with Proxy servers as long as you're connecting via HTTP and NOT HTTPS, which will not work with the Outlook Connector.
      Reply to this
      1. May 31, 2011 Neville wrote:
        Thanks Prof Julie. Not sure or how to tell if we use HTTPS or not but will check with the admins here.
        Reply to this
  • June 4, 2011 Jed Isaacs wrote:
    In your blog on 11/10/10 on the Hotmail connector you describe under "Change Outlook Account Settings" the method to do so, but that does not work with Outlook 2003. Can you explain how to change the account settings with Outlook 2003?
    Reply to this
    1. June 8, 2011 ProfJulie wrote:
      You've got the same options in Outlook 2003, but they are accessed under Tools > Email Accounts

      To change your default Data File and email account, select "View or change existing email accounts" found under Email heading.  Then select the Next button.

      Data File:  Select your windows live account and set it as default.

      Email account:  Select the down arrow to the right of "deliver new email to the following location" and choose your windows live account.

      To change the Address Book, go back to Tools > Email Accounts > select "View or change existing directories or address books" > Next.  Then you can remove the personal folders address book.
      Reply to this
  • August 3, 2011 David Jensen wrote:
    Hi
    Exellent blog. Helped me through most of the problems...however...I can get appointments in Outlook (2003) to sync with the phone but I can't get appontments on the phone to appear (or sync)on the PC Calender. I have tried forcing the phone to sync (re your advice further back) but to no avail.
    I would like both copies of the calender to be upto date. What am i missing?
    Reply to this
    1. August 7, 2011 ProfJulie wrote:
      Are you expecting the Calendar items to sync to your old local Outlook Calendar or the one that is created when you set up the Outlook Hotmail Connector? 

      If you open up Outlook on your computer, then press the F9 button to manually sync to your Windows Live account, have you check the Windows Live Calendar for these appointments?  (nothing will be synced to your old local Outlook Calendar).
      Reply to this
  • August 7, 2011 RickH wrote:
    I wish there was a way to delete or totally deactivate the Outlook calendar, just leaving the Hotmail one. It's too easy to accidentally work with the Outlook one, which is bad.
    Reply to this
    1. August 14, 2011 ProfJulie wrote:
      I wish I could close the personal folder calendar too, but it's not possible so long as I'm downloading POP3 email to Outlook. What I've done is move the personal folder calendar down to the bottom of the list in the navigational panel of the Calendar view (right click on the calendar - in the calendar view and select "move down"). I've also set the properties of that calendar to show the total number of items in that calendar.  The number should always be 0 so if I ever see a number there it lets me know I've mistakenly posted something there.

      Every now and then I'll get an email meeting invitation sent to my personal email account (which is download to Outlook in my personal folder) and if I click "accept" in the email, the meeting will be posted to the personal folder calendar.  At first that was very confusing to me, but now that there's nothing in that calendar, it's pretty obvious when something accidentally gets posted to it.

      Reply to this
      1. August 15, 2011 RickH wrote:
        Nice workaround, but they should fix it, especially since this is the only rcommended way to use it with Windows Phone and Outlook.
        Setup should be automatic --it is not obvious and painful to setup, and doesn't function very well, especially when its so easy to set stuff up on the wrong calendar.
        Reply to this
  • August 7, 2011 David Jensen wrote:
    Thanks for replying. Actually after 6-8 hours of playing around the whole system now works...however I have no idea how I made it work. I would have to say the old Activsync system was much much easier. Anyhow, thanks for your time.
    Reply to this
    1. August 14, 2011 ProfJulie wrote:
      I'm glad it finally started working properly.  Hopefully you won't have any more issues with it and you'll see how nice and easy it can be to use the Outlook Hotmail Connector.

      Reply to this
  • August 9, 2011 Nick wrote:
    Dear Julie,

    I followed your steps, and installed Outlook connector on both my desktop and laptop. I also imported a bunch of contacts to one Outlook.

    Recent days, however, when I edit contacts (change name, for instance, or phone number), the changes are not updated to Hotmail. I can't delete old contacts, too. Only if I make changes in Hotmail, they get to the two Outlooks.

    I tried re-installing Connector, I made sure I use the latest version.

    Can you please advise how I can have a bi-directional sync between the Outlooks and Hotmail?
    Reply to this
    1. August 14, 2011 ProfJulie wrote:
      When you make changes in Outlook on your computer are you following up those changes with a manual sync (press the F9 button on the computer)?  Also make sure you've got the Windows Live account to sync whenver the F9 button is pressed.  You might also set up a Send/Receive Group to automatically sync the Windows Live account regularly.

      If performing a manual sync doesn't resolve the problem and changes and updates are still not syncing to your Windows Live account, please let me know....I'm documenting Outlook Connector issues right now and hope to get some one-on-one time with some folks at Microsoft.

      Reply to this
      1. August 15, 2011 Nick wrote:
        I do perform manual sync, but I think this is the issue I am stumbling upon:
        http://answers.microsoftcom/en-us/office/forum/office_2010-outlook/outlook-contact-sync-with-outlook-hotmail/38501f18-f2de-445a-a6f1-bbe887e10c75?msgId=00366b02-f273-4967-94e7-b73a4f702ee0

        I hope MS will be able to provide a fix soon.
        Reply to this
        1. August 16, 2011 ProfJulie wrote:
          Could you post the link again?  The one you posted here doesn't work...I'd like to read the thread you are referencing.

          Reply to this
          1. August 17, 2011 Nick wrote:
            Here is the link again.

            http://answers.microsoftcom/en-us/office/forum/office_2010-outlook/outlook-contact-sync-with-outlook-hotmail/38501f18-f2de-445a-a6f1-bbe887e10c75



            Reply to this
            1. August 17, 2011 ProfJulie wrote:
              Okay, I see what you're talking about now.  It looks like someone from Microsoft has been able to replicate the problem and is escalating it internally, which is good news.  I'll see if there is anything I can do from my end of things.

              Strange thing though is that I've been using Outlook 2010 since March and haven't noticed any kinds of syncing problems when updating or adding information in Outlook on my desktop and then syncing through to Windows Live and to my phone.  As far as I can tell, the Outlook Hotmail Connector is syncing changes I make to Outlook to my Windows Live account, but I'm going to have to go back and investigate further.

              Reply to this
  • August 14, 2011 Al wrote:
    I have the outlook connector installed, still use pst file for email and want to keep my calendar and contacts between the pst and ost file in sync as well as on the WP7. I thought I could create the contacts/calendar items in outlook in either the pst or the ost windows live and email them to the other account and they would be in the correct contacts/calendar folder. If I create the contact in my pst folder and send it to my hotmail account it still opens in the contact folder. How can you keep all three in sync.
    thanks
    Reply to this
    1. August 14, 2011 ProfJulie wrote:
      Windows Live never syncs to the personal folders, so what you want to do is not possible.  Why do you want to continue using your personal calendar & contacts folders?
      Reply to this
      1. August 15, 2011 Al wrote:
        Just because I like using this method and Microsoft left no option if I wanted a WP7. I know it is a duplication. But if I still want to use the pst file for email and do not really use hotmail for email, when someone sends me a contact or a meeting notice how do I get it to the ost file and get it to sync with my WP7 phone? When you copy an appointment it adds the word copy to the appointment. You use the pst for mail so what do you do?
        Tell Microsoft they have to do better if they want the WP7 to be a success.
        Thanks
        Al
        Reply to this
        1. August 16, 2011 ProfJulie wrote:
          Yeah, if you accept an invitation that is sent to the email that is being downloaded to your local pst file, the appointment gets posted to the wrong calendar.  I've copied the appointment to my windows live calendar and this kind of messes things up a little too.  There's no workaround for this issue and I, along with others, have brought it to Microsoft's attention.

          Reply to this
  • August 23, 2011 billRickords wrote:
    Prof....just not investigating the WinPhone and see there are big problems with sync to desktop apparently.

    But in mean time I set up a Live accnt...did I doit wrong. I entered my current email as my live Id name. Should I go back and get a new one that ends with the Live id rather then my current Cox cable cox.net one.

    I used my cox email as my sign on name for live id. Think I messed up.
    Reply to this
    1. August 23, 2011 ProfJulie wrote:
      What big problems are you encountering?  I haven't had any big problems syncing my windows phone...

      You can use whatever email you prefer to use when setting up a Windows Live account.  You can use your cox email address (I didn't create a new email account when I set up my 1st Windows Live account).  I don't think you've messed anything up by using your Cox account.  Have you run into some problems?
      Reply to this
  • August 23, 2011 BillRickords wrote:
    Thanks, Ill keep using my regular cox email then. Watching the winphone close and hope to get one if some things settle out with syncing and the new Mango etc.

    Has anyone heard of any 4G modelscoming out. Im thinking now that Nokia is on board some great things will start happening. They are anxious to get back in the game.

    Thanks
    Bill
    Reply to this
  • September 14, 2011 JCKnoxville wrote:
    Prof: Excellent article and great blog posts!

    I am having an issue syncing with a WM 6.1 device.

    I am using Outlook 2010 and it's syncing perfectly with Windows Live. I have followed your directions by setting the Windows Live account to default in the Data tab. I have deleted the Outlook Contacts from the Address Book. I deleted ActiveSync partnerships on the PC and the phone.

    However, aftercompleting the ActiveSync partnership wizard, no synchronizing occurs and I get an error message with a code, "Support Code:8501004." I have tried syncing only one folder at time, after rebooting, after deleting partnerships again, but with no luck.

    Google searches bring articles relating to Exchange Server issues, but I don't use Ex Server. I think it has something to do with ActiveSync not recognizing my data file.

    Any suggestions? And thanks for all your help with thecommunity!
    Reply to this
  • September 14, 2011 JCKnoxville wrote:
    Prof:

    Here is the solution to my previous query.

    http://email.aboutcom/od/windowslivehotmailtips/qt/How-To-Set-Up-Push-Windows-Live-Hotmail-On-A-Windows-Mobile-Phone.htm

    As you will see, it adds a few steps to the process, but now I'm syncing flawlessly.
    Reply to this
  • October 16, 2011 Daniel Tan wrote:
    Hi Prof Julie,

    Excellent stuff you have here, I have learned a lot reading the entire post pluscomment, however I have one small issue right now,

    I have set up the hotmail connector, so whatever contacts copy from my PST contacts to Live contacts will appear automactically right? I got one issue

    - Certain Contact files when copied over to Live Contact does not seem to sync with Live Servers and subsequently does not appear on my phone, I have discovered this randomly (2 so far). I have tried to do several tests but the problems seems to be certain conditions of the contact file which does not allow the sync over (no error messages of any sort, just doesnt appear on the other side). I have also tried to examine the difference between a working contact file and a non working one but I can locate any difference.

    I can recreate all the missing files but there is no way that I know of to locate which files are missing, I have roughly 900 contacts on my outlook
    Reply to this
    1. October 16, 2011 ProfJulie wrote:
      Do you know how many contacts are missing from your Windows Live account?

      Reply to this
      1. October 18, 2011 Daniel Tan wrote:
        Hi Julie,

        No Idea and I am not able to find out, I have through intensive research concluded that perhaps my outlook contacts are corrupted somehow, so I have copied the contats to CSV and loaded into Live and started from there, it works fine now.

        However, I have another problem, it does sync the job title? I have everyone's ID No stored under that field and live doesnt seem to sync that, going to faint.....

        Regards
        Daniel Tan
        danieltanboonhuat@yahoocom.sg
        Reply to this
        1. October 18, 2011 ProfJulie wrote:
          In Outlook, you can click on the Contacts database, select properties, then select show number of items to get a count of items in each Contacts folder (your windows live folder & your personal folder).

          The Windows Live account displays a Job Title field that does not sync to windows phone or to Outlook; but Outlook includes a "Title" field that does not display in your Windows Live account, but syncs to Windows Live (although it is not displayed) and, in turn, to Windows Phone.  So, anything that you input into the Windows Live Job Title fields doesn't sync anywhere; but anything you sync to Oultook's Title field syncs to Windows Live (you cannot edit or view it there) and to the Windows Phone.

          Reply to this
  • October 18, 2011 Daniel Tan wrote:
    Hi Julie,
    When copy allcontacts to outlook live account I have no idea how many gets copied over, so unless I don't how many I have in phone, it is difficult to understand

    If title syncs to windows phone eventually, how do we see it on the phone?
    Reply to this
    1. November 6, 2011 ProfJulie wrote:
      If you copy your contacts from your personal Outlook Contacts folder and then paste it to the Windows Live Contacts folder as described in my article, you can right click on the windows live contacts, select properties, then select the radio button next to "show total number of items" then you'll see a count of the number of records in that folder.

      When you copy your contact records form your personal Contacts folder and then paste to the Windows Live Contacts folder all records should copy over to the Windows Live Contacts folder except for any contact groups you may nave set up.

      As far as I can tell, the Job Title field that is in Outlook does not sync over to the Windows Live Contacts, and the Job Title field that is Windows Live and on the Windows Phone does not sync over to Outlook at all.

      Reply to this
  • December 9, 2011 Lisa Dembo wrote:
    This was by far the ONLY article that explained in plain English how to make this work. Thank you!

    One last question...how do I get it all to sync? Got it all set up in Outlook 2007....waiting waiting waiting for it to sync to Windows Live/Hotmail to get to my phone! New HTC Radar Windows 7.5. Is there a manual sync option?
    Reply to this
  • December 9, 2011 Lisa Dembo wrote:
    ProfJulie:

    I see there is a manual sync option of F9. I'm pressing it while I'm in Outlook but don't see any action?

    Lisa
    Reply to this
  • December 9, 2011 Lisa Dembo wrote:
    sorry for the multiple emails:

    Okay, I have copied my contacts, I have copied my calendar - all that looks fine on outlook. I have made my hotmail account the default on the data files. I have left my actual email that i use the default on the email tab. I have NOT deleted my address book yet so any future changes to my contacts will be reflected correctly as I'm waiting for this to work. I have pressed F9, I have changed my settings for send/receive for my hotmail account to do it every 5 minutes. but when i manually send/receive, I get NOTHING in my hotmail/windows live contacts or calendar so therefore, I have nothing on my phone. I actually do have contacts on my phone because of all the misfiring I did before I found your blog but who knows when it will disappear when my phone realizes there is nothing in my hotmail contact list. Lisa
    Reply to this
  • December 9, 2011 Lisa Dembo wrote:
    Julie,

    I figired it all out. Well my husband did. He went into my hotmail contacts and calendar and put test entries in each one and viola, it all synced and synced to my phone.

    If you put an addendum to your awesome article above regarding the send/receive or F9 option for manual sync and maybe the info I just passed on that if everything looks spify in Outlook and you are empty in Hotmail assuming you are starting from scratch in Hotmail like I was - just put in test entries to make the sync start, that might help other people alot! thanks again! Lisa
    Reply to this
    1. December 11, 2011 ProfJulie wrote:
      Glad you got it working.  I'll make a note about entering a dummy record in the Windows Live contacts and/or calendar in case someone has a problem getting the syncing started between Outlook and Windows Live.  Thanks for sharing that tip!

      Reply to this
  • December 10, 2011 Lisa Dembo wrote:
    A real question: I did everything above in your post. My hotmail folders moved to the top of my mail folders. Now when an email comes in to my default account (ljdem@comcast.net) it also goes into my inbox for hotmail. How can i stop this from happening?
    Reply to this
    1. December 11, 2011 ProfJulie wrote:
      The only way that I know of that would get your comcast email also going into your windows live account would be if you forwarded ;your email to your windows live account, which you can do if you consciously log into your windows live account and set it up to do that.  Have you done anything like that? Or have you logged into your Comcast account and set it up to forward to your windows live account?

      Reply to this
  • December 31, 2011 John Newton wrote:
    thank you for this posting - i have been struggling with syncing mt new HTC HD7 wp to outlook so your advise is very welcomed. however i have outlook 2003 and your instructions look like they are fir outlook 2007? therefore the pictures are nor identical and i cannot complete every direction. are you able to advise on the steps to follow for outlook 2003?

    Thank you so much

    John
    Reply to this
    1. January 20, 2012 ProfJulie wrote:
      I posted some instructions for Outlook 2003 in the comments of this article when someone else asked for some clarification, and I'll just repost that comment here again:

      I checked a friend's computer (I did not install Outlook Connector on this computer since it isn't mine).  On Outlook 2003:

      To check the default email account, select Tools > Email Accounts > View or Change existing email accounts > Next > check to make sure the proper email account is set as default

      It wasn't so straightforward for contacts, but I think this is what you'll do:

      Select Tools > Email Accounts > View or change existing directories or address books > do you see two address books there?  (personal and Windows Live address books)  If so, remove the personal address book.

      I hope that helps.  Let me know if you need more help and I'll go back and look at my friend's computer again.
      Reply to this
      1. December 21, 2012 Alan wrote:
        Your info for 2003 has been very helpful, but I have a few questions that I have not seen answered. First, related to the contacts comment, when I go to the e-mail accounts per above I see only one address book - Outlook Address Book - Type MAPI - there is no second one. However, within Outlook 2003 under the folders section on the left of the screen if I click on the contacts button I see two sets of contacts - one just labelled contacts and the other is the one for windows live. Both have the same content. Should I delete the one labeled contacts and now just use the one for the windows live account? Will that accomplish what you were talking about here?

        The other questions are about the calendar and which I have not seen addressed here so far. When I click on the calendar button on the left column of Outlook 2003 I get a list of 5 calendars that appear there now. One is my original calendar with all items in it. The next one is labeled Alan's Calendar in Alan Windows Live (the Alan Windows Live being the name given to my windows live connection) which has exactly the same content. Then there is one labelled US Holidays in Alan Windows Live which has holidays in it. Then there is another one that is labelled Birthday Calendar in Alan Windows Live which has no content. Finally, there is one labelled Calendar in Alan Windows Live which contains only fixed items like birthdays, anniversaries, etc. All 4 of these were generated when I followed the copy calendar from local calendar instructions in your 2003 info. When the sync occurred between the windows live link and the phone, everything transferred over (YEAH!!) with doubles on the birthday anniversary front. So, here are the questions:
        1) Where do I make my changes, additions or deletions from my calendar so they sync - to the Alan's calendar one or to my original calendar?
        2) If I delete the last one mentioned (Calendar in Alan Windows Live) would that then remove the doubles that I got for those items in the sync?
        3) Should I also delete the one labelled Birthday Calendar, since it has no content?

        If I do #2 & 3, that would leave me with three calendars - the original, the Alan's in Windows Live, and the US Holidays. If I do 1 - 3 then only the Alan's in Windows Live and the US Holidays would be left.

        So, thanks for seeing if this whole thing makes sense and advising. I want to make sure I understand it and get it right - before I try to set this up for my wife's phone!
        Reply to this
        1. January 7, 2013 Prof Julie wrote:
          The Windows Live contacts are the data that will be synced to your Windows Live account.  You can delete the contacts that are in your old Contacts folder and make all additions and edits to the contacts in the Windows Live.

          The Calendar that syncs to your Windows Live account are the Calendars that are labeled with the Windows Live name attached to them.  The US Holidays and Birthday Calendars are not very important and you can turn them off if you don't want to use them by:

          Any edits or additions to your calendar should be done in the Windows Live calendar and not to your old personal calendar.



          Reply to this
  • January 5, 2012 Stella wrote:
    I used your instructions for using the Hotmail Outlook Connector. Didn't work. I still cannot get Outlook 2007 Contacts and Celendar synched to my HTC Trophy.
    Reply to this
    1. January 20, 2012 ProfJulie wrote:
      I replied to the email you sent me (which was essentially identical to this comment), with the following response:

      If you're looking for help here you need to provide more inofmration than "it didn't work."  Also you'll get better help if you create a thread on the Microsoft WP7 Answers forum and make sure you provide a more detailed explanation there than "it didn't work."

      Reply to this
  • January 20, 2012 dave wrote:
    Is there some reason the Hotmail connector is not build-into my outlook already? Seems like with all the patches and updates I download every two weeks that this would be obvious to have already in place so i could just connect my phone to the computer.
    Reply to this
    1. January 20, 2012 ProfJulie wrote:
      The Outlook Hotmail Connector is an add-in to Outlook. Not everyone who uses Outlook need it or want it. The only folks that will use it are those who want to sync their data to their windows live account...Some people who use Outlook may bit even have a windows live account.
      Reply to this
  • January 22, 2012 dave wrote:
    Hmm.. I can see where that reasoning might seem logical, though there are tons of features in Outlook that 90% of users never use: Business Contact Manager, for example. Anyway, this site you have is clearly a God-send for me and many other people, as you are filling a gap that needs filling because it's not baked into the solution. Thank you for your help!
    Reply to this
    1. January 24, 2012 ProfJulie wrote:
      Well. the Business Contact Manager is another add-in to Outlook so users don't get it unless they need it.

      Reply to this
  • January 24, 2012 Robert wrote:
    Thanks for this site. I have recently purchased a Windows Phone and was on the verge of returning it before I stumbled onto your information. Before I plunge into the process of syncing everything I wanted to confirm and overview a few things.

    1)Presently, I sync my PC and my laptop emails, contacts, calendar, and tasks by simply copying my .pst file from PC to laptop. My PC is Win7, Outlook 2007 and the laptop is XP, Outlook 2003. If I am understanding this right, once I install and use the Connector, my contacts and calendars will no longer be on the .pst files but the emails and tasks will. Thus, I would need to continue to sync as I do now for those items and install the connector on both machines to sync the PC, laptop, Windows live, and phone.

    2)I noticed that the Outlook 2007 Connector is only available in 32 bit format. My PC is 64 bit. Will downloading the 32 bit version present a problem?

    3)Assuming the Connector installs and syncs correctly, will it change any settings or formats from my existing contacts and calendars to the newly created ones, or will the appearance be just as it is now (it is not easy to remember how to configure certain appearance items in Outlook).

    4)On the advice of the hardware support team, I have previously imported the contact and calendar information to Win Live using the CSV and ICS formats. If I download and sync using the Connector, will it recognize what I am doing or will it create duplicates? If so, I am better off deleting everything and starting over.

    5)I'm a bit confused about this manual sync issue that many posters seem to be having, forcing frequent F9s. If everything works as it should, is any manual syncing required?

    Thanks for your time and once again for creating this thread.
    Reply to this
    1. January 25, 2012 ProfJulie wrote:
      I'll try to answer your question in the order presented:

      1) That sounds about right.  The Outlook Hotmail Connector can be used to sync multiple computers to a single windows live account.  When you use the Outlook Hotmail Connector, you'll stop posting Contacts and Appointments to your local PST database and only post items to the Windows Live account, which uses an OST file (this is so you can work with the data locally when you are not connected to the internet).  Since you are syncing this data to Windows Live, the data will be synced up to all connected computers.  If you want to maintain tasks & email on all your machines, copying the PST file should work the way it has worked in the past.

      2) I've never used a 64 bit version of Outlook and Office, so I can't speak from first hand knowledge, but I don't think the 32 bit version of the Outlook Hotmail Connector will work with the 64 bit version of Outlook.  You'll probably need to either

      • uninstall the 64 bit version of Office 2007 (and Outlook) from your computer and then install the 32 bit version of Office 2007 before you can use the Outlook Hotmail Connector.  Apparently the installation CD contains both versions of Office on it and you can specify at time of installation the version to install on the computer; or
      • upgrade Office to Office 2010.  This option is preferable to the other option because you will be able to maximize your use of windows phone by doing so.  That is, windows phone is tightly integrated with Office 2010 - you can sync OneNote 2010 notebooks, Excel 2010, Word 2010, and PowerPoint 2010 directly to your SkyDrive account and then the files can be synced to your phone via the Office hub.  This works very well (it's really quite amazing) and I upgraded to Office 2010 just so I could enjoy all this great integration with SkyDrive & Windows Phone.

      3) None of your formats will change when you sync to Windows Live via the Outlook Hotmail Connector. However you will have to re-create any views you may have created for your Contacts and Appointments since the views are not sharable with the new Windows Live account in Outlook. It's been a while since I synced multiple computers to a Windows Live account, so I don't think you'll lose any data, but you might want to check a few records carefully to make sure all data elements synced from one computer through Windows Live to another connected computer. Users have complained about lengthy notes in Contacts and Appointment records that were truncated when they synced the records to Windows Live, but I've never used the notes feature of either enough for it to make any impact on my data (I keep all my lengthy notes in OneNote Notebooks)

      4) If you've already imported a csv file of your contacts and appointments into your Windows Live account, then you can skip the part of my blog article that describes how to copy this data from your personal Outlook account to the newly created Windows Live account and then you shouldn't have to worry about any duplication in the new Windows Live database.

      5) I don't understand this belief that using the Outlook Hotmail connector requires a continous manual syncing for it to work. Just be sure you set up the Send/Receive options for the windows live account so it will sync in regular intervals - even though you won't be sync any email, you still need to set this option - and things should be fine.

      Good luck!  If you run into any problems, please let me know.


      Reply to this
      1. January 30, 2012 Robert wrote:
        Thanks for all your help. I have concentrated primarily on Outlook 2007 and all appears to be working well, although I have not added that much data at this point. One thing is annoying but by no means catastrophic. When the connector added the Windows Live email account to Outlook, it treats the deleted items folder in Windows Live as the default. I have the settings to clear the deleted items on exit. It is not deleting the items for my primary email account (AT&T) and I cannot find any commands or settings where you can change the default folders. The same thing is happening with the Outbox. Do you know if this can be corrected?
        Thanks
        Reply to this
        1. January 31, 2012 Prof Julie wrote:
          Open up Outlook on your computer, select File > Options > Advanced > place a checkmark in the box next to "Empty Deleted Items folders when exiting Outlook" (found under the "Outlook start and exit" heading.

          Reply to this
          1. January 31, 2012 Robert wrote:
            I have these settings checked, but ever since I added the Windows Live email account, that is the only account it is deleting from. It does not delete any items from my deleted items folder under my routine AT&T email account. I can't find anywhere to specify to delete from multiple email accounts or to designate one folder as the default.
            Reply to this
            1. January 31, 2012 Prof Julie wrote:

              When I enable that option on my computer everything in the delete or trash folders for all of my email accounts get deleted permanently.  It's all or nothing with that option - there isn't an option to selectively purge only a specific email account's delete folder.

              I don't know why this is not working correctly in your computer. You might try disabling the option, exit Outlook, the open Outlook back up and enable the option, exit Outlook and see what happens


              Reply to this
  • February 20, 2012 Mike wrote:
    Hi, I got as far as the instruction to "Data Files: Select the Data Files tab > highlight your Windows Live ID account and set it as Default " and got an error message: "Mail Delivery Location. The Personal Folders (.pst) you selected does not match the format of your Offline Folder (.ost). To correct this, select a Personal Folders file that supports Unicode or disable the use of offline folders. For more information, see Help."

    I looked at Settings for the Live Hotmail account but nothing there about Unicode.

    I can't believe how flaky/difficult is it to get two MS products to work together.

    How can I get my phone calendar to be my default Outlook one? Thanks.
    Reply to this
  • February 22, 2012 Ron wrote:
    Hi Julie, thanks for a great article. I am not sure that my issue is covered, but perhaps it is very simple.

    I have WP7.5 and all my contacts on my sim card are now in Windows Live on the phone. I do not have a Windows Live email account.

    I use Office 2010 on the desktop along with Office 365. I have another set of contacts within Outlook.

    I would like to transfer all the phone contacts to Outlook (not worried about duplicates, can handle them).

    Do I need to install Windows Live on my PC and then create a temporary email address and then use the Outlook Connector to move the contacts from Windows Live to Outlook?

    Thanks in advance.
    Reply to this
    1. February 24, 2012 Prof Julie wrote:
      If you are using Office 365, you can set up Outlook to accommodate your Office 365 contacts, calendar and tasks.  Then you can copy the contacts that are in your personal PST file to your Office 365 contacts and avoid setting up a separate windows live account just so you can sync those contacts to your phone.

      If you want to keep your personal contacts separate from those in your Office 365 account, you can set up the Outlook Hotmail Connector to sync the personal contacts to your windows live account.  If you've already got a windows live account (and you may have one already and just don't know it - do you log into any of Microsoft's forums or have you ever used any of Microsoft's other services, like Instant Messenger, or SkyDrive?  Then you've already got a windows live account).  There is no reason to activate any of the email options under a windows live account and so there's no reason to create a temporary email account.  The Windows Live account I use as the primary account on my phone is one I created 10+ years ago before there was even any kind of hotmail or live mail to go along with it.  That windows live account actually uses my private mindspring.com email address (which is not a hotmail or live address) as my username, and I have never activated the email options for that account.

      Reply to this
  • February 29, 2012 Ron wrote:
    You are doing a fantastic job helping people with Outlook and Hot Mail. You really are a great teacher and very patient. I have read most of your post and have a few questions. I have Outlook 2003 and have synced it to Hotmail using the Outlook connector. My contacts and email are synced and working nicely. I copied my Outlook calendar from my desktop over to hotmail and it shows up on the hotmail calendar. The problem is when I sync my Laptop to Hotmail using Outlook connector only some of the appointments come in. I can't see any particular data that would cause some events not to show up on the laptop. If I open the event in Hotmail and change something then the event will appear on the laptop. I can make a new event on the laptop and it shows in hotmail. I can make a new event in hotmail and it will show on the laptop. It just won't show all the imported events. I don't want to have to go through all the events in hotmail and open change and save them to get them to show. I tired running scanost.exe but apparently the ost used by hotmail is not supported. Any help would be greatly appreciated. Other and this and a few quirks already mentioned in your blog, this seems like a good solution.
    Reply to this
    1. March 11, 2012 Prof Julie wrote:
      I don't really know what to tell you.  You might try running the ScanPST utility on your Personal Outlook file before you copy it over to the Windows Live OST file.  Then you could delete the calendar data in the OST file and copy it over again from your PST Calendar data. 

      I have seen similar issues happen with Contacts too and, like you, I haven't been able to find a pattern when this happens.

      Luckily it only seems to happen when the data is first converted and doesn't seem to be a continuous problem moving forward.

      Reply to this
      1. March 12, 2012 Ron wrote:
        I deleted the calendar and started fresh and this time it all came in. Now I am trying to change my label names from the default, but they keep changing back to the default name. I know the connector doesn't support labels nor does hotmail, but why is it changing my label names to the defaults?
        Reply to this
  • April 25, 2012 Al wrote:
    I and my wife are having a problem with outlook 2007 send and receive. At times it will just hang. On reading about this problem http://answers.microsoftcom/en-us/office/forum/office_2007-outlook/outlook-2007-hangs-on-receiving-last-message/625e2910-5b8a-4798-80bf-fc79ae3d3eec?page=4
    it seems that others are having this problem for several years. recent suggestions is to remove the hotmail connector. Have you had any problems with send and receive hanging and needing to stop the outlook process to restart outlook?

    Thanks

    Al
    Reply to this
    1. May 18, 2012 Prof Julie wrote:
      Sometimes, I'll get errors when I'm syncing windows live via Outlook....In every case the problem has cleared up on its own without my having done anything.  Sometimes I'll close Outlook and then reopen it and that will clear it up. I have never deleted the Outlook Hotmail Connector.

      Reply to this
  • May 17, 2012 David Bostock wrote:
    Well this is wonderful. I can now see calendar and contact info on both my home computer and smart phone using Windows Live. As with many other comments I've read here I would prefer a Sync command directly between Outlook and my smart phone. Hopefully this will come later. In the meantime, how can I get "Outlook Today" to display information from my Windows Live calendar rather than from my Outlook Personal Folders calendar?? I've used this feature for may years and really miss the functionality now.
    Reply to this
    1. May 17, 2012 Prof Julie wrote:
      If you use Outlook 2010 all you need to do is open up Outlook on your computer, select Tools > Options > Other tab > Advanced Options button > make sure the first item, "Startup in this folder" is set to Outlook Today, then select the Browse button (to the right). Select the folder that includes all your Windows Live account folders.

      Now when you open up Outlook, you should see the Windows Live data in your Outlook Today screen.
      Reply to this
      1. May 17, 2012 David Bostockd wrote:
        Thanks Prof Julie. I'm using Outlook 2007 but I was able to use the above procedure. I'll know if it has worked after I've made some additions to my calendar, preferably from my phone.
        Reply to this
  • May 22, 2012 Elias wrote:
    It works but does not copy outlook categories! All the events in web version of calendar are "one-colored". That's the problem
    Reply to this
    1. May 22, 2012 Prof Julie wrote:
      The Outlook Connector syncs the categories field to Windows Live, but Windows Live doesn't use them and they can't be modified there and they aren't synced to Windows Phone.  There isn't even a category field on Windows Phone. 

      Even if categories synced to windows phone, you'd still see all your events in the calendar as one-colored because the phone uses color to differentiate between sync sources and not individual calendar items.  So if you set up multiple email+accounts on the phone, you can set a color for each account from which the data is synced.  If you sync to a work Exchange server you can set blue for those calendar items; and if you sync to a google personal personal calendar, you can set red for those calendar items; if you sync your wife's calendar, you can set green for those calendar items and so forth.

      I miss categories too, but long before I got a windows phone I had simplified the categories I used and this made it easier for me when I moved to windows phone.  The only place I really need categories now-a-days is with my tasks, and I am able to sync categories with my tasks to my windows phone via Remember the Milk and Milk Sync.  Nonetheless I am sure your experience and use of categories is probably different than mine.

      Reply to this
  • July 12, 2012 charles yeomans wrote:
    I have tried everything (deinstalling, cleaning registers, changing live account to use Hotmail login), I still cannot get the dialogue box for a new account for Windows Live Hotmail Settings.
    I have looked everywhere, and it still cannot use it.
    I have a new Nokia 900 so this is totally frustrating.
    I have Compag CQ60 laptop with windows 7 and office 2007
    This is making my phone useless as I cannot link my outlook to my phone.
    How the hell can MS do this stuff
    Charles
    Reply to this
  • July 13, 2012 Kaj wrote:
    Did you see this?
    http://office.microsoftcom/en-us/outlook-help/microsoft-office-outlook-hotmail-connector-overview-HA010222518.aspx.
    Looks like MS wants to force users into the cloud and Office365.
    The iphone sync directly to Outlook, that´s why I decided to drop the WinPhone OS.
    Reply to this
  • July 13, 2012 Kevin wrote:
    How do you sync Hotmail with Outlook so that it does not have its own folder in Outlook? I installed the connector but it gives Hotmail a separate folder of its own.

    Thanks!
    Kevin
    Reply to this
    1. October 10, 2012 Prof Julie wrote:
      That's how it works. The new folder is updated with your Hotmail account and the old folder is not updated or synced to your Hotmail account....you should add or modify any of the data in the old folder or else it won't sync to Hotmail.  I still use my old folder for items that I only want to store locally on my computer only.
      Reply to this
  • August 15, 2012 Paul wrote:
    I have taken delivery of my Nokia Lumia 610 today and have installed Outlook Hotmail Connector on my PC (Outlook 2003). Everything looks OK - the new Windows Live Hotmail calendar and contacts are showing listed under the existing ones but when I try to copy to them I get an error message saying that it cannot find them. If I click directly on the hotmail folders it states "Microsoft Office Outlook could not access the specified folder location". I'm hoping that this is something simple which I need to fix but after many years of successful synching my previous Nokia (Symbian) phones by cable the fact that I now have a Windows phone and can't do it is becoming very frustrating. I hope you might be able to help me with this.
    Reply to this
  • August 20, 2012 Paul wrote:
    Further to my last post I am pleased top say I have at last got the thing to work. The problem seemed to be my failure to set the hotmail account as default. I still think it was a lot easier performing a manual sync by cable.
    Reply to this
    1. October 10, 2012 Prof Julie wrote:
      Glad to hear to figured out the problem and now are able to sync your data.  Now that you've got it up and running you'll see how convenient and easy it really is....so much better than having to plug your phone into your computer and manually sync it. 
      Reply to this
  • February 14, 2013 Pico wrote:
    Hi Prof Julie,
    Thank you for this guide, I had successfully been using this setup above on Outlook 2010, I had to move down to 2007 and here is what happened. When data file is set to the live account. All my emails pass through the live inbox for incoming and sent items when i send them out not my main pop outlook account.
    am I missing something?
    Reply to this
    1. March 7, 2013 Prof Julie wrote:
      I've experienced some quirckiness when sending emails from my GMail account...sometimes the emails actually get sent from my windows live account.

      I've spent some time playing around with this and this is what I've discovered.....to make sure an email gets sent from the correct email account, I move my cursor to the correct folder in the left folder panel.  Then the email gets sent from the right account.  I've found that changing the "from" option when composing an email does not ensure that the email actually gets sent from that account.
      Reply to this
  • March 5, 2013 John wrote:
    Hi...Hope this is still active! I followed your instructions, however using Outlook 2013, there is no way to "cut/past" the contact/calendar info from the default folders into the ""Hotmail" ones; the system will not allow it. I CAN copy the entire folder, but them I have an additional one sitting there...and I don't know if that even works?

    Also, when I setup another "Hotmail" account, it uses my existing .outlook email address, and thus sends email to my POP .outlook account AND my "Hotmail" sync account. I set the POP account as the default, but all email activity still goes through the Hotmail and therefore I have duplicates just sitting in there. What am I doing wrong, or is this just the way it works?

    I also use "folders" in my default account, so I want my POP to be the default email service. geez....I hope this all makes sense to you.
    (I am so frustrated with MS and this issue...but that is for another discussion)

    Also, is there any additional, updated information related solely to Outlook 2013 and Windows Phone 8?

    Thanks a bunch!
    Reply to this
    1. March 7, 2013 Prof Julie wrote:
      I've only recently upgraded from Office 2010 to Office 2013, so I'm still feeling my way around. I haven't had any problems setting up all my accounts in Outlook 2013 - the Account Settings screen looks almost identical to that of Office 2010, so I think the information I wrote in this blog article should still apply. The only problem I've seen so far is that the categories I assigned to my Contacts did not all sync properly to Office 2013.
      Reply to this
      1. March 7, 2013 mike wrote:
        I used the Office 365 beta for months and they didn't do a very good job with categories in Outlook 2013. I ended up having to recreate each category and add one to every contact.

        Microsoft seems to place a low emphasis on categories and I don't understand why. I sort that way because I can't always remember the electrician I used 5 years ago and I can minimize the entire contact list to a smaller number and locate things more quickly.
        Reply to this
        1. March 8, 2013 Prof Julie wrote:
          Tell me about it! The categories in Outlook 2013 are a complete mess!  I'm syncing to two separate Microsoft accounts and had to spend hours dinking around with the categories for both the accounts and that was just for contacts! I haven't had time yet to look at my calendars & tasks!

          I also had to hunt down a bunch of missing contacts that were stored in my online account, but for some mysterious reason they would not sync to my computer!  I wound up having to delete the contacts and create new (identical) contacts!  What a waste of time!
          Reply to this
  • March 8, 2013 Ron wrote:
    That's scary. I just bought 2013 and a Win 8 phone HTC8x. I'm awaiting delivery. I got 2013 because I read it synced tasks. But I don't want to screw up all my categories. I'm hesitant to install 2013.
    Reply to this
  • August 21, 2013 BruceB wrote:
    I made all the changes you suggested in your "Using the Outlook Hotmail Connector" but now all my "Tasks" are gone. I cannot find them in any of my accounts. Where can I find them?
    Reply to this
    1. August 21, 2013 Prof Julie wrote:
      The Outlook Hotmail Connector does not sync tasks.  If you had tasks in Outlook on your computer, they will remain there. If you have tasks on your phone they will sync to your online Microsoft account.  The Outlook Hotmail Connector doesn't do anything with tasks.
      Reply to this
      1. August 21, 2013 BruceB wrote:
        My tasks were stored on my computer but I cannot find them now. Are tasks stored in a pst file?
        Reply to this
      2. August 21, 2013 BruceB wrote:
        On my laptop with Outlook 2007, I have looked through all my pst files by "file, open, open data file, and selecting each pst data file. I cannot find my Tasks anywhere. I think they disappeared when I changed the default data file to my hotmail account file as your instruction suggested.
        Your help would be appreciated.
        Reply to this
        1. August 21, 2013 Prof Julie wrote:
          Changing your default data file does not do anything with the personal files and folders that were your default data file before you changed it.  Unless you deleted something or unless your closed the personal data file, your tasks should still be where they've always been in outlook....in your personal folders.
          Reply to this
          1. August 21, 2013 BruceB wrote:
            I retrieved a backup file with an older Outlook.pst file and that had my task list. I don't know how I lost it in this process since the only thing I deleted was a couple of empty address books. Thanks for your Connector intruction anyway which has cleaned up my Outlook Folders and may have stopped my "Sync Issues".
            Reply to this
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